elijah omiyale

Africa Business Systems Support Lead: Managed Service and delivery of Intouch CEM-CRM(Customer Experience Management) & QoS (Provisioning, Fault management, Network monitoring & ticketing) With -Oracle BI Analytics & GIS Application User Acceptance Test(UAT). The incident monitoring and reporting tool was Fogbugz Service tool.The application was cloud based, whilst the data was hosted locally
I was trained at the vendor headquarters at New Jersey, US on the end2end application development and business analysis process development. Intouch CEM-QoS clients include AT & T, Verizon Wireless & Mtn.Mtn subscriber-base over its network is about 70M.
Enterprise Applications: MDM, CDI, ETL, EII, EAI (Oracle)
Duty:
Carried out requirements gathering and documented findings in a ERD
Making use of the Project brief, l developed the strategic Roadmap and project plan for CEM Application UAT, Application Configuration lead, Application Training and Support Lead Service Rollout.
Carried out commercial analysis, reporting, identifying and understanding network performance trends, assessing performance against targets and ensuring action plans and initiatives are agreed with the business and implemented.
Reviewed daily billing cdrs record data quality pre-rating prior to immigration to rater
RAID & Data warehouse/Data Centre Support management: Carried out RAID Analysis as basis for managed data warehousing of locally hosted subscriber data local with vendor middleware dataCentre in US. This included the dynamic resolution of MDM, CDI, ETL, EII, EAI application leading to federated data mining consisting of and provision of near real time day customer & event specific data. Others include update or creation of dataset, dictionary and consequent integration with new data sources(switches). This could also involve the run & review of the ETL design (which new switches or network path ate included) in line with new application version update
Developed UAT test strategy, test plan & scripts and managed the UAT Test.
Managed Post UAT application training programme
Provided normalization techniques and help identify ways of improving system security and through technically sound design and business process mechanism, this became most relevant during the national security political Court -Mtn Saga. l managed Setup & implementation of identity management service standards
-Provided guidance to on the development of databases, drilled down reports using cubes for dynamic reports creation.
Network & Data Server Optimization: Managed the daily alert and alarms monitoring and corresponding issue ticket platform presentation dashboards on Oracle BIEE. Presentation of service improvement plans(SIPs)
Solutions Architect for new reports datastore.
Architect and Manager of Problems-Issue log database & problem resolution management software
Strategy Manager for Network & Server Reset servers based on standard procedures.
Legal Contract management with C level staff
Trained 95 middle-managers on application usage
Managed Implementation Gap report
Managed New Release Management
Designed & document Resolution process mapping document, which involved application change management and transformation process in line with group strategic plans
Managed New customer reports design & development, testing and rollout. Reports include product segmentation, customer behavioural indices analysis etc .this allowed for slice & dice(matrix reporting)
Liaised with EMC2 and IBM in specification of data centre physical & virtual server requirement for intouch based on agreed KPIs
Budget, Payroll & finance management
Powerpoint: Managed stakeholder presentation document development & presentation.

Security Access -SOX Compliance

/End User Application Lead Audit Lead (KPMG Team)
Client: Swiss RE. (London-uK, Zurich-Switzerland, US)
Process Methodology: PRINC2, COSO, COBIT.
Enterprise Applications: MDM, CDI, ETL, EII, EAI
Project Definition: Analysis and Assessment of financial risks of EUA's (End-User Applications) & SAP Financials Business process documentations, and financial spreadsheet Test manager for:
Deliverable:
1. Identification of current business, organisational and information process and dataflow.
2. EUA application risk & fraud classification, analysis and review
3. Establishment and management of blueprint for process documentation.
3. Change process development & management.
4. Project Planning and resource management.
5. System Testing, issues write-up and problem resolution/Liaison executive
6. Lead reviewer and manager of all Sox related business developed user applications Spreadsheet and data systems e.g. Access database, Spreadsheet covering the following as follows:
A. System review
B. System scoping (included application & general controls)
C. Financial & business Operation process review (these included SODs)
D Test Planning
E. Test Scripting & testing (application & general controls)
F. Documentation & sign-off of results
G. Write of observed comments, which forms basis for systems remediation items
7. Identification and documentation of remediation of financial systems EUA

Enterprise Applications: MDM, CDI, ETL, EII, EAI
Process Methodology: PRINC2, COSO, COBIT.
Project Definition: Development of Policies, Business process documentations, Procedures, guidelines and forms to aid provision of comfort when company control systems are audited by KPMG (External Auditors).
Deliverable:
1. Identification of current business, organisational and information process and dataflows.
2. Establish and manage blueprint in process documentation via mapping of physical and logical
business processes
3. Change process development management.
4. Project Planning, business continuity and resource management.
5. Issue Review, systems testing and problem resolution
6. Lead developer of all IT infrastructure Policy, procedure & forms documentation: Procedures &
forms documented are for the following policy documents I developed:
A. General IT Strategy & Management Policy
B. IT and Telecoms Security & Access Policy
C. Change Control Management
D. Configuration Management (SDLC)
E. Documentation Management Policy
F. Business Backup & Restore Policy
G. HR Policy development (Policy development, chart flow analysis etc)
H. Vendor SLA Policy
I. Asset Management Policy
J. Data Retention Policy
7. Compliance & substantive test leader in order to confirm the presence of general & application
Controls.
8. UK representative for Global SOX IT infrastructure implementation.
9. Financial and HR policy, procedures and forms documentation development and testing
10. KPMG issue remediation liaison consultant
11. Sharepoint Intranet documentation/Work stream Project Manager
12. Management of project review workshops

Process Methodology: PRINCE2, eTOM, COSO, COBIT, PPR, Spreadsheet auditing, automated auditing systems
Enterprise Applications: MDM, CDI, ETL, EII, EAI
Project definition: Harmony Implementation /Cobit-Sarbanes-Oxley S404 audit & Compliance and Business Process Improvement (Done in conjunction with KPMG consultants)
Deliverable: SOX Compliant -Harmony Project Billing Process documentation. The project entailed systems application and general control audit.
There were 2 parts to the project namely
1. System Audit, process mapping, documentation and testing of legacy systems for SOX Compliance.
2. Documentation and testing of migrated systems (harmony integration)
3. Risk analysis/assessment & management.
Harmony Project billing systems integrating involved AIS/Cablemaster/SMS/ITC/TIMS/SABS/ICMS systems being migrated into Geneva 5.03 audit: These Billing systems consisted of 28 CRM databases. 2 Credit scoring systems, 3 fault diagnosis applications, multiple rating.DD & CC systems and also multiple sales order systems and other switch & mediation platform.
Deliverable: The deliverable products included:
1. Process Improvement Strategic & implementation document
2. Scoping of all billing systems.
3. Designing of an integrated system functionality on Geneva billing systems (4.01/5.03, 6.01)
4. General & security billing systems control audit, issue log, risk analysis for Sarbanes-Oxley
Compliance
5. Development of business continuity & change management, risk management cycle for Sarbanes-Oxley compliant billing system end-to-end
process
6. Process Documents I produced upon analysis & review of the billing systems application's general controls and deficiencies within the Harmony Programme Sarbanes-Oxley compliance work-stream for identification & analysis of subsystem controls include the following:
A. Bill Generation & Despatch Process & KPI's
B. Provisioning CDR Suspense process & KPI's
C. Re-Rating Process & Kpi's
D. Diskbilling Workaround process & KPi's
E. Billing Reporting Process & KPI's
F. MDM Channel Partners Managed services bidding process documentation (Business
solutions (book-to-bill)) & Kpi's, scorecards etc
G. Hierarchical billing, budget centres & discounting & KPI's
H. PSCC/Voice/Circuit Product Order Acceptance process updates (Order & provisioning
system set-up process) & KPi's.
7. Substantive test issue log review and problem resolving

Project Standards and Revenue Assurance (Oftel /BABT End2End Billing & Metering Systems Accreditation

Revenue Assurance)
Project definition: A. SMS billing platform systems audit over Amdocs b. Provisioning & order management software
Methodology: PRINCE2, eTOM, EFQM.Oracle
Enterprise Applications:EAI

Deliverable:
Locate & Resolve Revenue leakage on SMS platform
Project definition
Scoping of billings/CRM system's functionality BRD and provision of high-level impact analysis report.
Deliverables
The aim of the project was
1. To carry out an investigative billing system's control audit of the present business process & systems control mechanisms with the aim of revealing why Vodafone were losing about £1 million per annum in revenue due to leakage of the SMS billing platform (mediation & billing system), then design an enhanced re-engineered business process (BPR) to reduce or eradicate the leakage source of which outputs was normally dumped at a rate of about 450K per month into the suspense accounts. Because this outputs were not reconcilable there were normally deleted, thus accounting for this annual lost revenue
2. Designs a real-time prepay billing system.
This was carried out via development of PIDs, database systems audit, requirements gathering and analysis of all major SMS Text messaging subsystems thus covering all GPRS/GSM Oracle Billing/Sales Order management/CRM subsystems systems.
This exercise took me through the corporate Network, Datawarehousing & Fraud investigating of multi-complex backend OSS and various in-house Oracle servers and 3rd party data stores.
Methodology: Functional application analysis is carried out and documented on each database system, these are then queried for subscriber event analysis details and log life breakdown. Risk analysis is carried out on outcomes upon analysis of schema diagram and, configuration documents.
Product: A comprehensive BRD and HLD reports highlighting my findings such included internal fraud, leakage in mediating and billing systems, Risk and impact analysis & assessment of subsequent system changes.
Others: Member of IP /GPRS Gateway implementation project committee involved in System's evaluation, Service Level agreements and negotiations, and documentation of Sclumberger-SEMA. Systems proposal for the mediation system.

Nov-End of April 2001
Client: MCI WorldCom

Enterprise Applications: CDI, ETL, EII, EAI
Product:
1. Business analysis for: A. Payroll/CRM -Peoplesoft-Temposoft Application B. Dental C. Cervical archiving systems
2. Preparing of tender Kip and interview of solution providers
3. Testing of People soft/Oracle time management software

Application used: Oracle financials (AR/AP/GL/AS) ERP,
Enterprise Applications: MDM, CDI, ETL, EII, EAI
- Dealer Sales commission software development and Asset Manager (MDM) report development
-Store Security Operations management software development; this involved a front end report
Manager.Logistics and warehousing cost accounting.
-Oracle Financials Asset management module, systems setup, control development & report
testing

Hansa Financial systems testing & implementation
Systems controls testing, development & implementation

Country Representative for Fraud Management and Revenue Assurance products(ongoing) .Currently negotiating an installation deal
•Nigeria Police :
•GPS Car Tracking Test Manager (IP-VPN)
•Virtual Call Centre: Business solution Architect

Commercial bank Freezone Banking Software Development-SQL Reporter

Governance in Nigeria over SOA
•Cerillion UK :Nigeria Billing-CRM Consultant at ZoomMobile (CDMA Operator

SAT3 Feasibility Studies. Role include Research database designer. Research Coordinator, lead relationship manager with stakeholders, Research presenter

Telecoms Consulting
• NCC
•Freelance Msc Course Lecturer: Billing, Telecoms Economics, Revenue Assurance, Fraud Management.
•QoS-Customer Experience Management Consultant

Managed vendor product presentation to client
Technical & function BRD & HLD document development: Involved Update of current legacy billing process to support Revelation Billing system architecture
Development of end2end order-provisioning-billing workflow diagram reflecting new process that will support the new billing systems.
Change process analysis, documentation and process manager
Sign-off of documentation with stakeholders
Managed billing service, included Fault alarms & Issue resolution management software.
KPI management
UAT Management: test script development & test strategy management
Contact management between board and software Vendor
Project Manager (Budget, Profit & Loss, Resource Control, Implementation)
Managed different workstream workshops
Rollout Review Coordinator


•ATV- CBN (and 2 Banks), Nigeria
Project: Development & Implementation of 1st African Web-based Freezone Banking Settlement software with built CRM, Billing & BI Fault Management Reporting over cloud hosting(MySQL).
Role : Vendor Product Manager
Enterprise Applications: MDM, CDI, ETL, EII, EAI

Vendor contact for C level clients
Solutions Architect for programme multi-company datastore
Developed and managed implementation strategy to be adopted by stakeholders
Work package creation and management
Carried out RAID Analysis ad basis for cloud platform choice. Managed the delivery of End2End single platform covering modules; Customer provisioning, order management and fault management platform manager as well physical service specification.
Relationship director-managed stack-holder relationships and service specification (client, Vendor, nodes, switches, cloud platform provider)
UAT & Release Manager: Developed test strategy, managed the UAT & Training workstreams
Release & Configuration Manager
Project Finance and budget manager
Client and resource manager
Liaised with management and managed a series of workshops

Implementation of End2End Billing system (Huawei CDMA operator

Web Development: 17 Years, Project Management/Business Analysis/Process analysis: 18 years Solutions Architect-7 Years, Software Development: 16 years, Enterprise Application Development: 9 Years . Database Development: 20 Years, Training: 4 years, Application Testing/Test Leader: 8 Years

As a consultant, he is an BSS consultant, IT Auditor, Business Architect & Test Analyst and a hands-on Project manager with a bias in business application & best practice process development. Elijah has consulted in 9 European Countries and support application design in another 6 CCEE Countries and US accounts as well African Countries.
Elijah is PWC UK ICT -Anti Money Laundering expert and also KPMG UK ICT SOX Auditor with financial services and telecoms.He is als an EX-OfCom and Nigerian equivalent NCC consultant.
Elijah is the 1st trained CEM & QoS Engineer for Spirent communication US to manage its Africa clients along (end2End provisioning, service order, fault monitoring & control, network management and customer experience management). He is also certified Goldmine CRM (Goldmine is a knowledge-based SME CRM) and has worked on different other types of CRM application, he is also BPCS (ERP) consultant and certified Hyperion Olap administrator. He is member of the Institute of Computer Society.

His achievements include:

•Business Support & Service Lead for Spirent Communications Intouch Customer Experience-Quality of Service application implementation at MTN-Managed UAT over Mtn's Network. MTN has 70M active subscribers on its network-Oracle BIEE

Architect: UniCredit (Bank of Austria);16 CCEE Countries CRM-Payment System design
•The development of O2 SP billing Mathematical Algothrim- Oracle BIEE, Financial, Toad etc
•Development of KPMG Global Financial services End User Application(EUA) Auditor & Test Plan, strategy & Test script developer. -SAP FICO (Switzerland, US, UK- SwissRe)
•Systems End2End Audit of the SMS Billing platform of Vodafone UK. (Multi-platforms, Oracle DB inclusive)

Interests: Badminton, Travelling, Defence systems, business development.