Technical Support Engineer
Emitac Mobile Solutions
مجموع سنوات الخبرة :16 years, 0 أشهر
Providing Tier2 Blackberry Technical Support to a wide range of carriers and customers across Middle East, North Africa, East Europe and CIS countries. Handling critical cases and performing server logs analysis. Planning and performing Blackberry Enterprise Server installations and upgrades at customer’s site or via remote sessions; Providing technical training sessions to admins; Responsible for attending to phone, email and ticket escalation from Carriers and their customers; administer and manage Hosted solutions (hosted Exchange and hosted Blackberry Servers).
Achievements: 100% SLA compliance; 80% First Call Resolution; Participating in team and individual projects.
Evaluated B2B sales of web based SaaS solutions; branding; marketing research and analysis, social media marketing activities, blogging, PR activities.
Conducting regular IT trainings among employees; IT Problem solving; Control company’s data backup processes, software update processes, Internet traffic; Administrating company Domains, E-Mail system; Updating antivirus system; Software installation and customization; IT equipment ordering and purchasing procedures; Installation and maintenance system of tax reports programs; Building trade relationship with different companies for regular supply of IT equipment; Managing and structuring all company’s IT equipment; Regular accountant statements of purchased IT equipment;
Participation in composition of “Concept of biofuel market in Republic of Kazakhstan for 2007-2010 years”: Data collecting and structuring, Creation of presentation materials, animations, schemas; Science report documentations maintenance, planning, office work; Translation of technical documentations from English to Russian; commercial correspondence;
Courses taken: Strategic Marketing, Sales Management, Marketing research and analysis, Accounting, etc. Graduation Project: Strategic Marketing Plan for Emitac Mobile Solutions.
GPA - 3.14 Government Educational Grand (free high education), Government Educational Scholarship (monthly payment). Sertificate of Merit from Suleyman Demirel University for successfully passed the examination in English language competition. IELTS sertificate (score:6.5)