Communications and Public Relations Manager
Dubai Healthcare City Authority
مجموع سنوات الخبرة :21 years, 8 أشهر
• Responsible of all communications related with Government and non- government departments.
• Excessive translation of documents, laws, resolutions issued by Dubai Government (English/Arabic)
• Handling internal and external communications (English / Arabic)
• Preparing brochures and manuals.
• A team member in the Strategic Planning Committee of Dubai Healthcare City Authority.
• Responsible of all internal and external communications z
• Communications with Dubai Land with relation to obtaining projects approvals.
• Responsible for preparing and issuing brochures and publications in both Arabic and English.
• Review clients’ special requests for approval or rejection.
• Revising project contracts to verify discrepancies.
• Preparing monthly reports on project performance and submit them to the Vice President Business Development.
• A member in the planning team of the Marketing Campaigns and events.
• Responsible of arranging all publications and write-ups in Arabic and English, such as press releases, articles as well as the monthly newsletters and the company profile.
• Proof reading all translated materials, Arabic to English and vise versa.
• Planning & organizing Promotional Events, launching producat and local Exhibitions.
• Aarranging the required media coverage for all events.
• Responsible of updating Empost Website text, Arabic and English.
• Planning & preparing the media calender of Empost.
• Arranging all marketing materials and production.
• Handling all advertising activities - advertorials, direct marketing, events and production.
• An active member of the strategic planning team for Emirates Post Holding Group generally and Empost Corporation individually.
• Accountable to efficiently manage, protect relationships and communicate with destination suppliers/Government Tourism Officials in the European reagion and co-ordinate solutions to any destination related commercial or operational issues.
• Accountable at each contracting cycle to contribute to the negotiation preparation process, by studying relevant destination statistics, product performance data and competitor comparisons.
• Accountable to utilise technical resources for day to day monitoring of destination booking flows, identify and take immediate action to clear bookings within a maximum of 48 hours.
• Source, obtain, collate, maintain and read all destination leisure tourism related information and/or performance statistics on the European reagion, to ensure that knowledge level is in-depth.
• Contribute to the enhancement and development of technology, which has direct relevance to enhancing the quality or speed of the Destination Development Units result activity.
• To assist the Marketing Manager in preparing the marketing plan for each and every destination.
• To compile intelligence on competitors activity in terms of market share, reputation, pricing, strengths and weaknesses, for analysis by the Product Manager and the management.
• Coordinating and organizing promotional and educational events within the Emirates Holidays scope.
• An integral member of the core team that organizes and manages the annual event of launching Emirates Holidays Brochures. This even involves over 6000 exhibitors and invitees.
• Working at the Travel Hub in Dubai Airline Centre as Senior Skywards Ticketing and Customer Service Agent handling the Silver and Gold Skywards members.
• Working in the main Service Center of the loyalty program on Emirates Airlines (Skywards), dealing with all grades of customers.
• To ensure the maximum customer satisfaction by attending calls and trying to achieve their requirements and making decisions.
• Using different systems that help in completing my job successfully such as
- MARS (Mercator Airlines Reservation System)
- CRIS (Customer Relation Information System)
- RAPID (Accounting System)
- SPACE (Seat Confirmation System)
• Working as a shift leader which includes the following tasks :
- Ensure that daily operations are going smoothly through monitoring staff performance.
- Help the staff in meeting their objectives, monitor their progress and report to the supervisor on a monthly basis.
- Make sure that the staff is aware of all the entries required in using CRIS and MARS systems through training and self-instruction.
- Effectively ensure accuracy in product knowledge, new promotions, redemption miles and fares.
- Decision making when dealing with difficult customers and complaints.
- Dealing with the different partners (hotels, car rental, airlines and holidays departments).