Team Lead Manager
Dayf Sal
مجموع سنوات الخبرة :1 years, 2 أشهر
I am responsible for overseeing and managing a team and ensuring smooth operations.
Lead and motivate a team, providing guidance and support to achieve performance targets.
Implement and monitor training programs to enhance team member’s skills and knowledge.
Spearheaded initiatives to enhance customer satisfaction, resolving escalated issues promptly and ensuring positive experiences for both property owners and guests, leading to improved client retention and positive reviews.
Implement data-driven decision-making processes, utilizing analytics and key performance indicators to assess team performance and identify areas for improvement, resulting in continuous enhancement of service quality and operational effectiveness.
Develop
and maintain strong relationships with property owners, addressing their concerns promptly and ensuring their satisfaction with the company’s services.
Implement streamlined processes and tools to enhance operational efficiency, improving the overall workflow of the agency and contributing to a more organized and effective management system
Collaborate with other departments to ensure a seamless and enjoyable guest experience
Provided excellent customer service, ensuring guest satisfaction.
Handled guest check-in and check-out processes, ensuring accuracy and efficiency.
Addressed guest inquiries and concerns, resolving issues promptly.
Collaborated with other team members to ensure smooth operations and guest satisfaction.