E-commerce & Sales Responsible
Maveroc
مجموع سنوات الخبرة :14 years, 4 أشهر
Handling E-commerce activities and reporting feedback on bugs to developers' team. Responsible for the delivery of the website refresh for the brand e-commerce sites, working on new products listing, and making all the necessary changes on the website back-end with constant follow-up.
Created the products Master File from scratch assigning categories, product design numbers, hexes combinations, color combinations, etc...
Responsible for stock management, physical, and website.
Coordinate product photoshoots and requirements.
Responsible for the customer journey in the shop and online via "Kustomer" CRM. Always being keen for an excellent customer experience from pre-sales to post-purchase. Managing orders preparations and dispatch. Ensuring all deliveries are made on time, and taking action if any order is delayed.
Planning and supervising pop-ups and marketing events operations. Invitations, jewelry consignment, inventory ( cards, barcodes, ..), visual merchandising, displays, sales, etc...
Store management with over 13 years of experience in retail | Visual merchandising| Store Management | Staff management | Account management. Training and leading store team while planning and implementing store sales strategies.
T R A I N I N G S & C E R T I F I C A T E S
TAG HEUER
Diploma - Gold Level - 2019
Learning LAB
Client telling - 2020
Mechanism
Collection & History
LONGINES
Training headquarters - Switzerland, SAINT-IMIER - 2016
Learning center - 2018/2019 - 2020/2021
RADO
Master of Materials - 2021
TISSOT
Basic concepts
Tissot specialist
HAMILTON
Watch master training
Collection & History
IWC
The vocabulary of Product selling
Collection
BREITLING
Collection, History & Innovation
BAUME & MERCIER
Collection & History