Customer Service Officer
Summit Bank Ltd
Total years of experience :5 years, 10 Months
1:Processing Account opening documents/Dormant activation and account closure.
2:Managing cheque book box/requests/register.
3:Managing lockers/file/forms/attendance register.
4:Managing account opening KYC forms and its updation.
5:Managing reminder files Card Capture/Cheque Book/CNIC updation/Address.
6:Managing TDR’s Forms/Rates.
7:Managing leave record of the staff.
1:Providing International customers services on phone.
2:Placing orders for customers on there behalf.
3:Helping customers to get the best deals out of the menu.
3:Handling the unsatisfied customers through telephonic
conversation and placing them advance credit for future orders.
4:Preparation of shift’s summary and assuring quality.
1:To achieve the targets (Lahore)
2:To educate the customers about the upcoming product (PIL and BTF).
3:Handling Personal Loan and Balance Transfer Facility.
4:Briefing the Loan and BTF customers seeking information on utilization of loan, outstanding balance and mode of payments etc.
5:Handling the unsatisfied customers through telephonic conversation, personal meeting for the resolution of the complaints and retention customer
Major subjects were English,Auditing,Mathematics,Statistics, Computer,Cost Accounting,Financial Accounting and Economics.
Major subjects were English,Economics,Accounting,Introduction to Business,Geography and Statistics.
Major subjects were English,Computer,Mathematics,Physics and Chemistry.