Guest Relations Agent
Mandarin Oriental
مجموع سنوات الخبرة :7 years, 8 أشهر
• In charge of assessing quality management data in the hotel.
• Butlering service for VIP guests.
• Preparing special decoration for the rooms in case of any special occasion.
• Acting as Lobby Ambassador; interacting and engaging with guests at any time.
• Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met.
• Run the VIP meeting in the presence of HOD’s, Housekeeping and In Room Dining.
• Work closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments.
• Greet and assist members and new joiners.
• Handling payments and memberships.
• Taking attendance and following up in case of absences.
• Answering calls in a proper and professional manner.
● Ensure that guests receive prompt and cordial attention with personal recognition.
● Ensure that the guests are supplied with comprehensive and correct information they require on the city, tourist attractions, restaurants, theatre, outings, travel etc.
● Meet and escort guests to their rooms in the absence of a Receptionist.
● In charge of Reception duties in the absence of a Receptionist.
at Le Gray Hotel Beirut - Campbell Gray Hotels Chain (LHW Member)
•Place outside calls and answer the switchboard in accordance with agreed departmental
•Take and Place Room Service orders by ensuring a smooth conversation while taking the order properly
•Create and Maintain a personal and respectful rapport with regular guests
•Ensure guest satisfaction by performing as attending to their requests and inquiries courteously and efficiently.
Seasonal Employment
● Accommodate guest requests
● Up Selling guest rooms and promoting hotel services
● Handling cash payments
● Helping Reservation by taking bookings
Seasonal Employment
● Take table reservation
● Greet and escort customers to their tables
● Prepare tables by setting up linens, silverware and glasses
● Take accurate food and drinks orders, using a POS ordering software, order slips
Department and special events at Sagesse University, Faculty of Hospitality Management
Faculty of Hospitality Management with the Academic Certification of Ecole Hôtelière de Lausanne Fields of Study: Rooms Division Management, Human Communication, Catering, Leadership, Food &Beverage.
: