Service manager (branch in charge)
Al Futtaim motors LLC
Total years of experience :8 years, 6 Months
Support the After Sales Manager in developing business opportunities through implementing campaigns within specific market sectors, measuring success to identify what works.
Provide information to the Regional AfterSales Manager with regards to annual budget and support the implementation of effective strategies to enable achievement.
Implement quality controls and voice of the customer feedback systems (including complaint handling) which enable performance to be manageable and review regularly to continuously improve standards and consistency of performance.
Analyze data received regarding departmental performance and implement any corrective action to improvement processes as required.
Ensure all service process meets quality standards and they are implemented in a consistent manner.
Recruit and select team members in line with organizational requirements.
Maintain a safe and healthy working environment; ensuring staff comply with Health and Safety requirements.
Develop, guide direct, motivate and manage the performance of all direct reports in line with the Performance Management System to assist in the realization of their potential and to enhance their knowledge-based skills.
Maintain standards of performance in the service teams through effective coaching and performance management; ensure a thorough understanding of the service core process.
Monitor and achieve budgeted revenue from the location by implementing dealer standard operating procedures and effective management of service personnel.
Lead and developing a strong performing team capable of achieving customer expectations by achieving target CSV.
Demonstrating people skills and knowledge of products, which plays decisive role in crucial and critical customer handling in cases where my involvement becomes imperative.
Monitoring maintenance and upkeep of workshop equipments to maximize utilization and
Growth..
Approving Branch Field Technical reports / monitoring achievement for BFTR target for distributor to inform Toyota principle to have EDER.
Approve/ release LPO after reviewing budget operating expense & CAPEX for the budget year.
● Preparing service advisors labor sale/ other sales report.
● Updating daily Technician efficiency in BIS
● Raise warranty approval from Warranty department.
● Warranty Administration.
● Credit overdue controller & follow up
● Procurement of sublet and posting in SAP
● Create LPO for Intra Company/ vendor against maintenance
equipment repair/ consumables purchase.
● Creating daily cash deposit slip in SAP.
● Sending weekly sale forecast to Management.
● Sending weekly MRS and inactive customer follow up reports