Eliza Atienza

Dynamics Studio (Pacita, San Pedro)
Achievement: Increased of 12% average on sales monthly target during the 3 months stint.
Responsibilities:
Manage and direct operations team to achieve business targets.
Assist in developing or updating standard operating procedures for all business operational activities.
Build strong customer experience by addressing customer issues and complaints in a timely manner.
Conducts and manages employee appraisals, promotions, compensation and termination based on
the Performance review.
Provide operational support and guidance to staff.
Monitor and control expense according to allotted budget.
Manage interviews, recruiting and training candidates.
Manage work assignment and staff allocation.
Maintain accurate and clear documentation for operational procedures and activities.
Work in compliance with company policies and procedures.
Ensure team follows standard operating procedures for all operational functions.
Conduct weekly operational meetings with team to discuss about issues, concerns, updates, sales targets and
initiatives.
Support operational risk and audit process for the purpose of preventive maintenance.

Increased department's sales by over 20% within the first 2 weeks of employment.
Responsibilities:
Assists the Store Manager in motivating and inspiring the team to achieve store productivity goals. Help
the store manager to analyze week to date, period to date, and year to date sales, and develop action
plans to drive top line sales. Other responsibilities include; ensuring the individual and collective skills of
the team is utilized effectively, and both the staff and customer experience is positive. Effectively
manages store operations, ensuring consistency and compliance.

Responsible for acting as a liaison between customers and companies. Assists complaints, orders,
errors, accounts, questions, billings, cancelations, and other queries.

Accolade with numerous awards and the biggest revenue award for sales of QAR 60, 000 (USD
16, 479.22) in a single receipt purchase.
Responsibilities:
Primarily responsible for managing the overall store operation, including the administration of sales
performance and profitability objectives. This team member is also responsible for resolving all technical
issues with equipment in the customer zones of the store and will assist customers as necessary with
complex technical issues. May function as a point of contact with corporate headquarters and management