Product Capacity Management - Specialist
DHL
Total years of experience :7 years, 8 Months
Procures rates locally from air carriers and transporters and maintains the relationship between DHL Global forwarding and service providers
Performs market and customer analysis to forecast business trends at country level (collects data, prepares, validates and analyze data accuracy)
Optimizes local procurement for spot quotes and consolidation opportunities Monitors carrier performance in line with balanced score cards
Plans routes and allocate capacity in collaboration with operations team for optimization of procured space from carriers.
Performs internal rates and freight agreements maintenance activities
Owns and maintains country ACC tariffs and execute pricing activities
Provides accurate and timely feedback to GBT, answers GBT and region to region pricing requests, from breakdown of pricing instructions to roll-up of pricing input and submission
Provides pricing for Sales growth on country level and all support required from the sales team in order to increase productivity
Validates adherence to standards and pricing instructions.
Provides support for local bids for sales team
Analyzes spot quote report to determine hit ratio and develop pricing strategies and solutions to increase low performing areas.
•Support field sales to achieve Sales Target and Budget.
•Support preparation of sales materials (quotaions, proposals.
•Follow up with all customer requests which could be potential sales opportunities.
•Support Sales team to expand the business and gain new customer through activities like Telesales.
•Liase with customers and proactively ensure that customer’s expections are met or exceeded.
•Obtain Sales and Marketing information thorugh the web or research tools and share relevant information with the department.
Business Sales Support (Intern) -DHL Global Forwarding
Accra, Ghana
May, 2013 - August, 2013
• Support field sales to achieve Sales Target and Budget.
• Support preparation of sales materials (quotaions, proposals.
• Follow up with all customer requests which could be potential sales
opportunities.
• Support Sales team to expand the business and gain new customer through activities like Telesales.
• Liase with customers and proactively ensure that customer's expections are
met or exceeded.
• Obtain Sales and Marketing information thorugh the web or research tools and share relevant information with the department.
Sales and Operations Officer- Lydae Procuments Company
Accra, Ghana
January, 2012 - Febuary, 2013
• Manage a portifolio of customers, grow share of wallet with existing
customers and ensure total customer satisfaction.
• Manage day-day customer orders based on proposed terms.
• Provide bid team with weekly reports on progress of tender participation.
• Actively promote the exchange and adoption of new process, procedures and work instructions to creat 'smarter' work systems
• Provide order monitoring service including one off transactions and long term
contracts.
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• Ensure that customer requirements are maintained accurately on the customer database.
Operations Manager - Great Amazing Ventures
Obuasi, Ghana
July, 2008 - October, 2012
• Manage production processes and the human resource in the production
department
• Assist with the recruitment of staff for production and operations department
• Maintain a staff manual in an appropriate format and analyize all production
reports.
• Assist the production team with tender process and oversee the execution of contracts awarded to the company.
• Maintain daily reports on operations and production activities and daily
transactions of the company.
Central University College Bsc Adminstration (Human Resource Management) Degree 2009-2013
Witsands Senior High Scool W.A.S.S.C.E 2007-2008 RELEVANT COURSES Government Literature French English Language
