Desktop Support
NuAxis Innovations
Total des années d'expérience :0 years, 0 Mois
Tier 2
•Support Internal and national customers remotely (via phone, ticketing system, and Bomgar)
•Troubleshoot and repair Windows machines (Dell), iOS (apple), tablet (Dell), printers, etc.
•Imaging machines
•Enroll devices using Intune
•Using DRA to manage Users, Computers, Groups, etc.
•Tests on the faulty machines and analyze the technical problems both, hardware and software configurations.
Supporting the internal and global customers both in person and remotely (via phone, ticketing system and Bomgar).
•Providing IT support for live events, conferences and trade shows.
•Tests on the faulty machines and analyze the technical problems both, hardware and software configurations.
•Troubleshoot and provide support to HP printers and cisco devices.
•Troubleshoot and repair all MacOS, Windows, Linux and cisco devices.
•Enroll devices using AirWatch.
•Using Active Directory to manage Users, Computers, Groups, etc.
•Configuring and Installing RAPs.
•Configure Cisco phones, Cisco Conferencing devices and Cisco apps.
•Writing internal documentation for SOP & emerging issues.
•Virus protection
•Remote software installation and upgrades
Set-up and deploy all types of devices (PCs, printers, POS, FAX machines, etc.)
•Imaging, updating and testing the Operating systems.
•Troubleshoot Outlook, webmail and other office apps.
•Setting up new user’s accounts.
•Adding the users to AD groups.
•Handling customer requests and complains both ways by phone or emails.
Installing, analyzing, repairing, and maintaining many different types of computer equipment.
•Selling many types of computer and networking equipment.
Engaged with dynamic mix of hands-on labs and other interactive assessments. Introduces me to troubleshooting, Networking, OS, System administration, and security.
Computer System and networking
Networking Training/Cisco training Seven months of theoretical and practical of Cisco switch, Router configuration and cabling.