Ella Hartley

Delivered enhanced service standards in Premium Economy cabin
Focused on elevated passenger experience and attention to detail
Provided a more personalised and attentive service style
Demonstrated cultural sensitivity and adaptability by effectively
communicating with diverse international passengers.
Ensured passenger safety by conducting thorough pre-flight safety checks
and enforcing compliance with safety regulations.
Responded promptly and effectively to in-flight emergencies, delivering first
aid and coordinating with on ground medical professionals when needed.
Collaborated with a multicultural team to deliver seamless service and support
during long-haul flights.

Delivered high-quality customer service in a fast-paced, high-pressure
environment.
Maintained strict hygiene and safety standards in line with health regulations.
Demonstrated strong situational awareness to ensure guest safety and
responsible alcohol service.
Utilised knowledge of various spirits, beers, and wines to assist customers in
making informed beverage choices.