Ellaine Mae Tubang

Coordinated daily operations and administrative activities to support project timelines, workflow
efficiency, and smooth business operations.
Managed procurement processes including supplier coordination, purchase orders, inventory
tracking, and delivery scheduling.
Served as the main point of contact for clients, contractors, and internal teams, ensuring
professional communication and excellent customer service.
Processed invoices, contracts, payroll support and operational documents while maintaining
accurate records and organized filing systems.
Handled scheduling, data entry, email correspondence, reporting and other office administration
tasks using Microsoft Office applications.
Collaborated with cross-functional teams to resolve operational issues, improve processes, and
ensure deadlines and service standards were consistently met.

Oversaw daily hotel operations, including front office, housekeeping, maintenance, and guest
services to ensure smooth day-to-day operations.
Managed leasing activities for residential apartments and commercial spaces, including inquiries,
property viewings, contracts, and tenant onboarding.
Handled billing, rent collection, invoicing, and expense tracking while maintaining accurate
financial records and revenue control.
Supported staff scheduling, monitored team performance, and ensured compliance with
company policies and service standards.
Coordinated maintenance requests, supplier services, and facility operations to maintain
efficiency and tenant satisfaction.
Assisted guests and tenants with inquiries and concerns, resolving issues professionally to
improve customer satisfaction and retention.

Managed reservations, bookings and front desk operations, including check-in/check-out and
guest inquiries. Processed billing, invoicing, payments and daily revenue reconciliation.
Maintained guest records, reports and administrative documentation for compliance and audit
readiness. Handled guest concerns and service to maintain high satisfaction levels.
Coordinated with housekeeping and maintenance to ensure room readiness and service quality.
Prepared occupancy and daily operational reports for management review.
Handled guest concerns, special requests, and service recovery professionally to maintain high
levels of customer satisfaction and positive guest relations.

Managed full sales cycle including lead generation, client inquiries, quotation preparation,
negotiation and closing of sales.
Prepared quotations, invoices and delivery documents while ensuring accuracy and compliance.
Coordinated order processing, delivery schedules and logistics to ensure timely fulfillment of
customer requirements.
Built and maintained strong client relationships, ensuring repeat business and customer
satisfaction.
Maintained CRM records, tracked sales performance and generated reports to support targets.
Coordinated with suppliers and internal teams to resolve order issues and improve service
efficiency.