HR Executive (temporary contract)
Customer Experience Group
Total des années d'expérience :11 years, 6 Mois
-Handles recruitment i.e. job posting, sourcing, telephone interview, psych assessment administration
-updats recruitment dashboard (workable)
Training Management
•Management of pre and post training surveys i.e. 180 & 360 Degrees Surveys
•Sourcing of training venue, materials and room set up
•Feedback Analysis
•Update training data software and LMS
•Tracking of all training related activity
‐Surveys
‐Feedback/debrief sessions
‐Training completion
‐Registration and Distribution of Certificates
‐Communication management (updates/query resolution)
Training Content Development
•Assist training manager/s in the training content revamp and conversion of training content to e-learning modules
Group Assessments
•Management of all psychometric assessment activities
•Management of all Assessment/Development centre activities
•Lead the Psychometric tool integration to Taleo System
Management of L&D Systems
•Manage and update financial systems such as LSMART (internal financial system), JDE Oracle
system as well as the LMS
Relationship Management
•Builds and maintain external and internal stakeholder relationships
•Understand the business needs with regards to systems, training programmes or processes
•Delivery of Induction Programme to new joiners
Reporting and Analytics
•Manage the overall dash boarding, analytics and reporting for L&D across the Group
•Create and maintain trackers for all relevant L&D activities
Budget and Finances
•Contribute to the admin and group assessment catalogue/prices for internal charge outs
•Manage departmental finances, supplier payments and internal charge outs
Governances, Protocols and Systems
•Contribute to the wider improvements of L&D protocols, finance and learning systems as well as
governance policies
As Department Secretary
• Reliever Secretary to the GM and Managers of different companies and departments of Al Rostamani Group
• Arranging and coordinating meetings requests and custodian to the company meeting/training rooms
• Working on the GM/Manager’s challenging diary and meeting requests
• Liaison for the whole corporate division of each company/group departments for any document approval, information or issues that will go through the GM
• Organizes, assimilates and disseminates information within and outside the organization
• Custody and updation of confidential documents
• Facilitation of division/department events
• Consolidation of business reports, business proposals and documentations
• Complex travel arrangements (hotel and flight booking)
• Utilization of different MS office tools such as Word, Outlook, PowerPoint, Excel, Publisher etc. to produce correspondence and documents and maintain presentations, records, spreadsheets and database
• Ordering and inventory of stationery supplies and office equipment
• Conducting research on the Internet
As As HR Assistant
• Administration of joining formalities/joining forms
• Administration of employee reference check
• Administration of initial phone interview/screening
• Sourcing of candidates through job sites
• Arranging interview schedules for candidates
• Assisting in submitting forms/requirements for new joiner’s visa application
• Preparation of offer letters and Letter of Appointment
• Arranging online Psychometric Assessments, generating reports and creation of new performance model on the portal
• Preparation of presentations for company events facilitated by the Learning and Development Team
• Preparation of training needs summary and appraisal summary of all Al Rostamani Companies using analysis evaluation template
• Consolidation of Yearly Performance Appraisal for all Al Rostamani Companies
As Administration Assistant / Medical Coordinator
• Handling of medical insurance such as: medical insurance applications/deletion/replacement, medical claims/reimbursement
• Handled the medical insurance renewal for all ARG employees 2015 (4500 employees)
• Receipt and distribution of medical invoices, discharge receipt and cheques for settled claims as well as updating medical insurance database
• Coordinating with finance department s for medical insurance payments
• Coordination and resolution of different medical issues with the insurance brokers
• Preparation of IOC’s (Inter-office Communication letters sent throughout the company, group heads and board of directors)
• Preparation of minutes of the meeting, LPO/PRF/ Petty cash
• Preparation of billing reports and dispatch of billing statements for online Visa applications using SAP system (DNRD, E-Dirham, E-Wallet)
• Coordinating with different finance department of Al Rostamani Group Companies for payment on online Visa applications
• Responsible for company vehicle registration and Petrol Card renewal, addition and deletion
• Managing the Sr. Consultant’s diary and daily tasks and activities.
• Prioritizing daily and weekly tasks when workload is particularly heavy
• Preparing travel itineraries and hotel accommodations
• liaising with clients
• project management
• Carrying out client data research (Google, LinkedIn) and presenting information
Create articles that covers different topics depending on the demand of the media requisitioner.
Recruitment Task
• Create job description
• Develop a pool of qualified candidates in advance of need and for current openings.
• Post vacancies in newspaper advertisements and other appropriate media.
• Use professional network sites to identify and source out competent candidates
• Coordinate with training institution for possible source of candidates
• Review and evaluate applicant if they meet position requirements
• Conduct pre-employment interview s
• Assist/coordinate with requisitioning department to their needed applicant for a specific position
• Scheduling interviews and applicant assessment by coordinating with department Managers and Senior Managers
• Administering of pre-employment examination such as intelligence test, personality and aptitude test as well as interpretation of their results.
Administrative Tasks
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Arrange conferences, meetings for HR superiors.
• Compose, type, and distribute meeting notes and minutes of meeting.
• Locate and attach appropriate files to incoming and outgoing correspondence requiring replies.
• Maintain scheduling and event calendars.
• Make copies of correspondence and other printed material.
• Conduct searches to find needed information, using such sources as the Internet.
• Coordinate conferences and meetings.
• Learn to operate new office equipment as they are developed and implemented.
• Co-facilitate projects and company activities, contribute to committee and team work.
• Supervise OJT, and provide training and orientation to new trainees.
• Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, and other applications.
• Create letters such as project proposal, letter of inquiry, request for permission etc.
• Attend to customer inquiries and concern regarding their services, patiently answering their queries in a calm and professional way, no matter how irate the customer would be
• Being able to keep a neutral stand in a compromising situation such as misinformation from other advisors that cause confusion among the customers
• Being efficient in carrying out the requested concern of the customer in an accurate and timely manner while taking the effort of building rapport with them