Assistant Manager
Kotak Mahindra Bank Ltd
مجموع سنوات الخبرة :13 years, 6 أشهر
• Executing customer centric banking operations & ensuring customer satisfaction by achieving delivery and service quality norms.
• Processing of Account Opening Forms in line with the KYC guidelines set by the Bank.
• Manage and control branch expenditures within agreed budgets.
• Monitoring branch operations aspect & ensure compliance with KYC & AML norms in regular business sourcing.
• Establishing necessary process & compliance set up including Clearing, LCC & cash offload tie ups.
• Conducting self-audits in the branch (e.g., weekly sweep audit, etc.) and mitigating all anomalies.
• Responsible to increase Bank’s profitability by cultivating new business relationships and by maintaining a high service standard and compliance.
• Monitoring and reconciling all the GL and Payable accounts on daily basis and verifying all the entries.
• Cross selling of all Banking Products like Insurance, Mutual Funds, Retail Assets etc..
• Handling Branch Operations in a team with achieving individual operational proficiency.
• Overall compliance of Banking guidelines, Fraud prevention guidelines and KYC.
• Checking Operational Exception Reports, High Value Transaction Reports, Office Accounts Reports, etc.
• Generating Revenue by cross selling all Banking Products hence contributing to achieve business targets.
• Maintaining and tracking accounts to check they are following AML & banking guidelines and Handling Cash Transactions & Operations.
• Meeting and interacting with clients throughout their relationship, ensuring a high level of professionalism is being received and all requirements are being addressed.
• Accountable for overall sales and profitability of the branch for new and existing customers of the Bank (Both Acquisition, Development & Maintenance).
• Handling all the Back Office Foreign Exchange Transactions.
• Responsible for scrutiny of foreign exchange release documents to ensure adherence as per FEMA rules.
• Responsible for processing of Money Gram & Xpress Money payments.
• To update and maintain clear and proper records of the various operational functions & monitor large scale Forex operations including Forex remittances and transactions.
• Booking of Air, Bus & Railway tickets and Cross Selling of all Products.
• Handling Export Division of Foreign Currency.
• Handling Cash Operations.
• Handling Cash Operationsand Clearing of the Cheque Payments.
• Worked in an administrative capacity completing a combination of data entry, clerical,
and balancing functions.
• Reconciliation of Cash, Cheque and Pay Orders and processing of Account Opening Forms.
• Insert customer and account data by inputting text based and numerical information from source documents within time limits.
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output.