customer service
Arab African International Bank
Total years of experience :2 years, 6 Months
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
•Opens customer accounts by recording account information.
•Maintains customer records by updating account information.
•Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
•Maintains financial accounts by processing customer adjustments.
•Recommends potential products or services to management by collecting customer information and analyzing customer needs.
•Prepares product or service reports by collecting and analyzing customer information.
•Contributes to team effort by accomplishing related results as needed.
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Attends meetings as assigned (e.g. staff, vendors, etc.) for the purpose of conveying and/or gathering information required to
perform job functions.
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Compiles data from a wide variety of sources (e.g. weekly cafeteria inventory, request for proposals, bids, invoices, purchase
orders, etc.) for the purpose of analyzing issues, ensuring compliance with a variety of policies and procedures, and/or monitoring
program components.
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• Contacts vendors for the purpose of verifying information and/or responding to inquiries.
Distributes purchase orders, vendor information, outstanding order log, etc. for the purpose of providing reference documents for
completing purchasing process.
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Evaluates documentation (e.g. requisitions, change orders, bids, etc.) for the purpose of ensuring proper use of district funds in the
acquisition of supplies, equipment and/or services.
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Maintains documents, files and records (e.g. bids, purchase orders, vender files, etc.) for the purpose of providing up-to-date
reference and audit trail for compliance.
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Monitors purchase orders, contracts, bids and budgetary expenditures; expedites delivery for the purpose of ensuring accurate
allocation of funds and/or adherence to fiscal regulations.
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Prepares a variety of written materials (e.g. weekly food orders, memos, specifications, quotations, schedules, etc.) for the purpose
of documenting activities, providing written reference and/or conveying information.
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Processes documents and materials (e.g. bids, incoming purchase requisitions, purchase orders, mail, etc.) for the purpose of
distributing information and/or acquiring resources to support District operation in conformance with established guidelines.
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Researches a variety of items (e.g. contracts, suppliers, equipment and laws, regulations, etc.) for the purpose of recommending
purchases, contracts and maintaining district wide services.
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