serving as a trusted advisor to businesses and individuals
UNITED INSURANCE BROKERS LLC
مجموع سنوات الخبرة :11 years, 2 أشهر
UNITED INSURANCE BROKERS LLC - Dubai, UAE
Claims Processor and Dealing with Insurer/ Client matter (November 2002 - December 2013)
Analyzes claims to determine extent of company's liability, make approval or denial decisions and negotiate settlements with claimants in accordance with policy provisions. Collaborate with insurance agents and interview claimants to correct errors, rectify omissions and investigate questionable issues. Develop and implement sales plan and manage all phases of the sales cycle-from prospecting to close and follow-up support. Represent a full line of insurance and financial products, serving as a trusted advisor to businesses and individuals. Hire, train and supervise sales support staff, and create a fun and productive work environment.
❖ Completed more than 1, 500 claims throughout tenure. Provided optimum service to policyholders, negotiated fair settlements and identified fraudulent claims.
❖ Achieved the highest number of claim in 2007. Surpassed goal by averaging 45 appointments monthly (33% above quota)
❖ Selected by supervisor to assist with file closures; resolve complex claims-processing issues; participate in quality-control audits; and monitor claim status updates.
❖ Maintained a superior quality rating of 94% in file handling and claims resolution from 2003 to 2007, exceeding the 85% departmental goal.
❖ Monitors maturities and ensures that clients are informed by calling or sending a letter of notice regarding renewal of their policies.
❖ Developed a strong understanding of insurance policies and legal issues through completion of a series.
❖ Prepares Quotations, documents and other relevant documentation needed for the closure of the deal.
❖ Issuing Insurance certificates and Policy documentation and invoices. (Motor Insurance Certificate, Marine Shipment Certificate, Travel Policy by online)
❖ Assumes the direct responsibility of meeting customers' expectations in absence of Technical supervisor.