SAP Project Administrator/SAP Service Trainer & SOP Associate
Al Futtaim Motors
Total years of experience :20 years, 8 Months
Monitor and Analyze customer satisfaction index and provide
business proposal and development activities.
Monitor all dealer financial performance and provide business
models to improve business performance.
Develop dealer corporate standards for aftersales processes to
ensure Toyota Motors Corporation compliance.
Build databases to track all dealer performance and provide
quick reports to management for business review.
Develop a standards audit team to all dealer operations.
Support district managers with the set - up tools to evaluate
business health.
Set - up of service capacity studies, vehicle units in operation
and vehicle market share.
Introduce project management and sustain all aftersales
project.
Oversee the implementation, development and review of all
aftersales standard and operating procedures.
Identify dealer system constraints and liaise with stakeholders
for development.
Managing dealer technical and operation support system.
Set - up of distributor budget.
Assistant with the introduction of new warranty processes and
set up of system measurable.
Manage Kaizen Promoters.
Training of All developments.
Set - up of all service level agreements of suppliers and
vendors.
Pricing and labour rate review.
Procurement control and contracts set up.
Analyze Customer service index result and report to National Service
Manager and National Service Division with recommended counter measures plan.
Assists the team for recruitment of manpower required by the company (screening, conducting examination and Final interview).
Monitor manpower head count, personnel movement, number of newly recruits, terminations and resigned on monthly basis and using as forecast for monthly budget.
Administrator of National After Sales Division Service Desk
Training coordinator for all training matters for national level.
Liaise with all National Service Division company vehicles.
Verification of Non Productive Incentive and Other Sales Incentives.
Monthly Analysis report and presentation of NASD Service Desk to top Management.
Monthly Analysis report of National Service Division vehicle expenses.
Liaise all Badging activities of company employees (new application and renewal).
Initiate the implementation of HR policies and Procedures
Monitoring and in charge with the manpower requirement, Absences, and preparation of offer letter.
Obtaining and providing factual data of from branches to main office.
Maintain and compilation of Employee personal files, bank statements, travel files and etc.
Overall In charge of supplying manpower from Main office to branches to supply the demands.
Monitoring all employees for contract renewal and evaluating them based on their performance appraisals.
Overall in charge for booking flight and arranging Letter of Application to all new employees.
Final verification of employees cash salary before dissemination.
Performs excellent customer service and phone sales skills to clients; promotes products and services and solves problems in call center environment; meets monthly individual sales quotas; handles high out-bout call volumes via telephone; solicits cross sellling and up selling opportunities within the customer care experience; performs excellent negotiation skills and 100% follow through of clients.
Monitors our call volume and stats.
Entertain customer queries, complaint’s in a mannerly way.
Up selling new products and promotions to existing customers in a detailed and comprehensive information’s.
Dealing professionally with diversified people to close sales.
To make sure that all closed sales are true by reiterating all the information gathered.
To make sure that the quota is being met at the end of shift.
with a GPA of 83 overall.. I was a deans lister from 1st year college - 2nd College in my Bachelor degree. consistent honor student from Primary to secondary. Done my OJT at hospital in Metro Manila Philippines.