Sony CiC Technical support Av
sykes
Total years of experience :16 years, 11 Months
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Opening Accounts.
Solving Problems, Issues…etc.
Reactivating Inactive accounts.
submitting reports to senior manager or/and sales manager.
Achieving personal target and Working with colleagues to achieve target.
-deal directly with customers either by telephone, electronically or face to face
-respond promptly to customer inquiries
-handle and resolve customer complaints
-obtain and evaluate all relevant information to handle inquiries and complaints
-direct requests and unresolved issues to the designated resource
-manage customers' accounts
-keep records of customer interactions and transactions.
2008-2009 worked as English instructor at the British council.
N/a
I Studied at Banha University from 2003-2007, Faculty of Arts- English Department. My specialist subject was Translation. Extra Achievements Due to my time spent working in Sharm El Sheikh; I now have a good understanding of several languages including: Russian, and Italian. In addition to the English language which I studied at university and can speak, write and read all fluently and with a clear accent. I have also taken part and passed courses in Word and Excel, and have excellent knowledge of computer systems. I have attended a training course in Basic First Aid, which I passed and therefore have a general understanding of basic first aid.