customer service team supervisor
trolley
مجموع سنوات الخبرة :16 years, 10 أشهر
Receiving customer inquiries and complaints, make the schedule for the agents, make performance, preparing daily reports and monthly reports
• Handling customer enquiries and complaints.
• Training the call center staff according to the set plans.
• Train the new supervisors.
• Increase the agent performance
• Assuring the call center quality of calls
• Coaching
• Handling the service level
• Preparing callcenter reports
- Arrange annual and emergency vacations for the employees according to priorities.
Handling the customer complains
Answering the customer calls
receiving customer orders
I graduated Faculty of Law year 2005 at Tanta University.