Elsbeth Febria-Bahretdinova

As part of the Human Resource Management team, I carry out a range of administrative duties within our HR Department which includes but not limited to recruitment, induction, probation, retention, payroll, termination, gratuity calculation and HR operations related tasks.

I am an organized person and has the ability to multitask while working in a busy environment with tasks that require a short turnaround. I am well-versed in MS Office applications, ability to establish and maintain good working relationships with a wide range of people, not to mention the flexibility as well as good standard of education.

To be the main point of contact for general HR inquiries from both internal and external customers, referring queries where necessary to the appropriate member of the team and assists in retaining existing employees, developing growth plans, training, and consulting.

While providing administrative tasks to the Admin and HR Department and reporting to the Administration Manager for any issue or update among the other receptionists and drivers, my role covers answering calls, screening it and transferring it to the right department or person and taking down messages if the concerned person isn’t around.

Professionally meets and greets visitors, maintains inventory of the office supplies and replenishes stocks when necessary, arranges and assigns company drivers for private crew and VIP guests’ transportation from the terminal to the hotel and vice versa, within UAE and several other front desk responsibilities.

And yet assists the CEO in booking restaurants, event inquiry, book internal meetings and other secretarial tasks in the absence of his PA.

· Maintains information system in a centralized location and other pertinent information
· Generates reports such as financial statements, inventory status reports or performance reports needed.
· Updates and processes all the withdrawals used daily.
· Posts and updates all the stocks received.
· Compiles and reviews vital reports for future references.
· Receives and verifies invoices before creating credit memos for returned or cancelled items.
· Ensures data processing equipment meets the needs of the company and provides a productive and reliable means to manage information.
· Assists co-employees with their computer problems.
· Provides clerical services to the manager

· Teach students (Japanese and Korean nationals) the basic and advanced English language
· Diagnoses and assesses the extent of language difficulties in students whose first language is other than English
· Teaches Japanese and Korean students individually or in small groups out of the regular classroom, and assisting them within normal classroom settings

· Responds to and resolves customer technical queries via phone
· Helps end-users install, configures and troubleshoots DELL computer
· Resolve problems prior to scheduling any on-site services or replacement
· Document all support phone calls
· Handles sales and provide necessary follow-up to ensure customer satisfaction
· Issues beyond our scope of support are escalated to higher level to determine resolution

· Answers customer phone calls regarding provision of internet service and connections
· Responds to customer queries and complains in a timely and professional manner
· Supports clients that use Apple Desktop computers and SBC Internet Services as their Internet Service Provider.
· Troubleshot with the customer for any problem they experience with their DSL (Digital Subscriber Line) connections.
· Handles sales and provide necessary follow-up to ensure customer satisfaction