Ahmed El_Serafi, IT Project Director

Ahmed El_Serafi

IT Project Director

EchoLink Co

Location
Egypt - Alexandria
Education
High school or equivalent, Software Systems
Experience
20 years, 4 Months

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Work Experience

Total years of experience :20 years, 4 Months

IT Project Director at EchoLink Co
  • My current job since January 2018

Responsible for the following:
• Supervising the Information Technology Program and its subprograms
• Supervising the technical team who responsible for technical support
• Supervising the Information Systems and Software Development Program
• Supervising the Developing and Designing team who responsible for
Software Development
• Responsible for communicating with clients for delivering the best service
• Responsible for the Quality Assurance
: Working as an IT Manager in Alex Trans Co. for Customs Clearance.
Responsible for the following:
• Manage information technology (IT) and information systems (IS)
• Manage integrated systems: Decision Support System (DSS), Logistics &
Supply Chain Management (SCM), and Enterprise Resource Planning (ERP)
• Plan, organize, control and evaluate IT and electronic data operations
• Manage IT staff by recruiting, training and coaching employees,
communicating job expectations and appraising their performance
• Design, develop, implement and coordinate systems, policies and
procedures
• Ensure security of data, network access and backup systems
• Act in alignment with user needs and system functionality to contribute to
organizational policy
• Identify problematic areas and implement strategic solutions in time
• Audit systems and assess their outcomes
• Preserve assets, information security and control structures
• Handle annual budget and ensure cost effectiveness

Senior IT Specialist at Al-Masry Al-Youm Independent Daily Newspaper
  • January 2010 to December 2015

Responsible for the following:
• Administering and maintaining leased line connection linked between
Alexandria office and the head office “Al-Masry Al-Youm” in Cairo
• Managing the Internet connection distributed across the Local Area
Network (LAN) through Domain Controller Server on MS Windows Server
2003 and controlling accessing to the Wide Area Network (WAN) through
ISA Server
• Backing up a Disaster Recovery
• Administering File server for sharing employees' documents on security
levels
• Working in the Web-Development team for developing and designing
applications and the official Al-Masry Al-Youm website
• Working with the other IT team for administering and maintaining
transferring data securely between the offices around Egypt
• Updating and implementing applications on PCs and laptops securely
between the offices around Egypt
• Finding solutions and troubleshooting for Mac OSX on Mac devices, Linux
on servers and MS Windows for PCs and laptops of employees
• Maintaining hardware of PCs, printers, monitors, faxes, scanners, and
servers

IT Administrator at AL
  • United Arab Emirates
  • November 2006 to December 2009

WASEET free weekly classified
newspaper - Alexandria Branch.
Responsible for the following:
• Administering and maintaining leased line connection linked
between Alexandria branch and the head office in Cairo
• Managing the Internet connection distributed across the Local Area
Network (LAN) controlling accessing to the Wide Area Network (WAN)
• Backing up a Disaster Recovery
• Managing Firebird database on Linux Red Hat Server
• Backing up and restoring database file on database server on failure
system
• Administering File server for sharing employees' documents on
security levels
• Reporting to the Al-Waseet International (AWI) feeding back in
logistics and Information Technology
• Working in the IT team group of the (AWI) for developing and
designing applications and the official website
• Working with the other IT team in Waseet Egypt for administering and
maintaining transferring data securely between branches (Cairo -
Alexandria - Delta - Upper Egypt)
• Updating and implementing applications on PCs and laptops
• Maintaining hardware of PCs, printers, monitors, faxes, scanners, and
servers
• Finding solutions and troubleshooting for Mac OSX on Mac devices,
Linux on servers and MS Windows for PCs and laptops of employees
• Participating in developing ERP system with the regional IT Team

IT instructor
  • March 2005 to October 2006

in the Arab Academy for Science &
Technology (AAST) in cooperation with The American University in
Cairo (AUC) - Center for Adult and Continuing Education (CACE)
Responsible for teaching preparing courses for taking the
ICDL exam.

technical support
  • January 2005 to February 2006

Working as a network and web hosting administrator in Blue Bird
Company for reselling and web-hosting Dalyly.NET
Responsible for the following:
• Implementing & Maintaining the LAN & WAN security using ISA
Server
• Customer

network administrator at Falcon Systems Company
  • January 2004 to December 2004

Responsible for the following:
• Implementing & Maintaining the LAN & WAN security
• Hardware and software troubleshooting
• Writing recommendation reports of logistic studies of the
technical products
• Customer technical support

computer technician
  • October 2001 to September 2003

technical support for LANs and PCs)
Responsible for the following:
• Maintaining PCs (hardware/software)
• Troubleshooting MS Windows
• Implementing and deploying applications
• Giving seminars to new recruits
• Customer technical support

Education

High school or equivalent, Software Systems
  • at University of Potsdam
  • February 2019

.

High school or equivalent, Software Systems
  • at University of Potsdam
  • November 2017

courses: In-Memory Data Management • History and Future of Enterprise Computing • Enterprise Application Characteristics • Basic and Advanced Database Storage Techniques • In-Memory Database Operators • Potential of Columnar In-Memory Databases Hasso Plattner Institute (HPI) for Software Systems

High school or equivalent, Software Systems
  • at Hasso Plattner Institute
  • September 2017

Inspirations for Design • The basic of design research and its value • The basic of the Observation method (with a focus on workarounds, misuses and the jobs-to-be-done framework) • The fundamental of preparing, conducting, and interpreting a qualitive interview in a user research context

High school or equivalent, Philosophy
  • at University of Potsdam
  • June 2016

courses: Business Process and Decision Modeling • Fundamentals of Business Process Management • Basic Business Process Modeling • Analyzing the Behavior of Process Models • Advanced Business Process Modeling • Data in Business Process Modeling • Business Decision Modeling Hasso Plattner Institute (HPI) for Software Systems

High school or equivalent, Philosophy
  • at University of Potsdam
  • July 2015

courses: Web Technologies • URL and HTTP

Bachelor's degree, Information Systems
  • at College of Computing and Information Technology
  • January 2011

Arab Academy for Science, Technology and Maritime Transport

High school or equivalent, Philosophy
  • at Cambridge UniversityUniversity of Potsdam
  • December 2000

Courses in studying the English language - preparing to take the First

Bachelor's degree, Philosophy
  • at University of Tan
  • May 1995

Faculty of Arts

Specialties & Skills

Data Center
Mainframe computers
IT Project Management
Windows Server
COMPUTER HARDWARE
INFORMATION TECHNOLOGY
LOGISTICS
MICROSOFT WINDOWS
NETWORKING
TECHNICAL SUPPORT

Languages

English
Expert