Senior Network Engineer
Etisalat
Total des années d'expérience :17 years, 0 Mois
Work with the internet & data connections in the ISP environment with many topologies with different networking protocols including routing & switching technologies, mainly working with Cisco and Huawei equipment.
Responsible for monitoring and supporting all outage related events related to IP network & VoIP system. And also be responsible for interfacing with internal/external customers on operational issues, facilitating communication and driving resolution to events via standard operating procedures. Additional responsibilities would require running reports, tracking escalations and other key performance indicators. In addition to installation and troubleshooting ADSL customers.
Network and technical support by recognizing and diagnosing networking problems with the goal of keeping network running optimally. And also continually evaluate and improve network's performance.
IT Instructor learning the following courses:
CCNA, Network Cabling, A+, ICDL, MS Project 2003