Desktop Support I
TELETECH
مجموع سنوات الخبرة :3 years, 6 أشهر
• Desktop Support I
TELETECH (March 26, 2008 - August 12, 2009)
Oakridge Bldg.
888 A.S Fortuna Street, Mandaue City, Cebu
➢ Receives inbound calls and provides technical support.
➢ Work closely with the operational teams; utilize relationships to ensure that product implementation schedules are met.
• Customer Service Representative/Technical Support
QUALFON PHILIPPINES (August 06, 2007 - February 06, 2008)
6F Skyrise Bldg., Asiatown IT Park
Apas, Lahug, Cebu City 6000 Philippines
➢ Receives inbound calls and provides technical support.
➢ Technical support experienced in wireless phones field
• Timekeeper
WESTERN WATS PHILIPPINES (February 16, 2006 - June 30, 2007)
PIPC Bldg 7, MEPZ II
Basak, Lapu-lapu City
Cebu, Philippines
➢ Keep track of agent's time in and out into a certain project.
➢ Compute total dialing and supervisory hours for each project dialed for the day.
➢ Help HR-attendance to fix DTR concerns during cut-off period.
Short Course Certificate Autocad 2D & 3D Design University of Cebu, Cebu City December 2010
Bachelor of Science in Computer Science (BSCS) Misamis University Bonifacio St., Aguada, Ozamis City June 2001 - March 2005