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طالب علوان, IT Head

طالب علوان

IT Head·National Express cards company

الأردن

دبلوم, programming &system analysis

الخبرة العملية

مجموع سنوات الخبرة: 24 سنوات, 6 أشهر

IT Head

أبريل 2012 - أبريل 2015

National Express cards company

عمان، الأردن

أبريل 2012 - أبريل 2015

IT HEAD duties:
Oversee all technology operations (e.g. network security) and evaluate them according to established goals .
Devise and establish IT policies and systems to support the implementation of strategies set by upper management.
Analyze the business requirements of all departments to determine their technology needs
Purchase efficient and cost effective technological equipment and software
Inspect the use of technological equipment and software to ensure functionality and efficiency.
Identify the need for upgrades, configurations or new systems and report to upper management.
Coordinate IT managers and supervise computer.
scientists, technicians and other professionals to provide guidance.
Control budget and report on expenditure.
Assist in building relationships with vendors and creating cost-efficient contracts.

مجال الشركة:
الإنترنت والتجارة الإلكترونية
الدور الوظيفي:
تكنولوجيا المعلومات

IT Support Manager

نوفمبر 1990 - أغسطس 2012

ARAB BANK plc

عمان، الأردن

نوفمبر 1990 - أغسطس 2012

I am a certified PMP, Business Consultant, IT support manager, highly Fluent English level (Read, Write, Speak) with great love of Technology & self-improvement, ex 21 years ARAB BANK staff, & 3 years as Public Relations Manager in Crown IT Co, last position I had in ARAB BANK was TRO team leader (Technical Relations Officer) which is the same as:
(Public Relations Manager, IT Support Manager, Project Manager, IT Administrator, Executive Manager, Team leader, IT Manager, Help Desk Manager, , Customer Service Manager, Operations Manager, Call Center Manager) in which I was the operational manager of team that provided full support to all Arab bank staff & clients including CEO office. As for the position I am applying for & since I am fully capable to perform the duties of any above mentioned positions in addition to Public Relations Manager position, which I had occupied for about 3 years in Crown IT CO.
Not to mention that after such long service years in Arab Bank &Crown IT co, I have obtained both Strong negotiation and prioritization skills in addition to the ability to effectively communicate verbally and in writing in English & Arabic languages with advanced level of Project Management & Business consultancy tools.
As for now I am the Head of IT of NATIONALEXPRESS Cards Company,
I have obtained great experience in Public &private sectors & made excellent friendships with both sectors (government & private).

PMP, Business consultant & IT manager additional skills:

1. Strong customer service and troubleshooting skills.
2. High degree of resourcefulness, flexibility, and adaptability.
3. Effective communication skills with individuals at all levels of the organization & the public.
4. Professional knowledge of techniques & skills to execute projects Management & Business consultancy effectively.
5.Widely mind opened to learning anything new to improve myself. (I got certification in PMP, E-Commerce, and web site building after retirement).
6. I don't mind at all to relocate & travel for business interest.
7. Highly Fluent in both languages (Arabic & English) read, write & speak.
8. Advanced professional Translation skills (i have personally developed GOD'S granted gift, with proven record in working online as certified translator).
9. Ready to start work ASAP.
10. High level of public relation techniques to emphasize the good image of company to the public.

I would like to confirm to you sir that I am fully prepared to learn anything new in a real professional manner within the best satisfactory duration.


You can check my LinkedIn file:

https://www.linkedin.com/in/taleb-elwan-50361279/


My mobile no: 201013171051

Attached soft copy of latest update of my resume, courses & certificates.



Best regards
Taleb Elwan

مجال الشركة:
البنوك
الدور الوظيفي:
الخدمات المساندة

التعليم

NATIONAL COLLEGE

أغسطس 1988

أغسطس 1988

دبلوم، programming &system analysis

الأردن

Skills

Call Center

Expert

Service Desk

Expert

Cisco Call Manager

Expert

Customer Service

Expert

Call Center Development

Expert

English language

Expert

IT support

Expert

Translation

Expert

customer support

Expert

Trouble shooting

Expert

Telephone handlinh technique

Expert

customer service

Expert

Call Center

Expert

Service Desk

Expert

Cisco Call Manager

Expert

Customer Service

Expert

Call Center Development

Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
site builder from california
International Internet sites building institute
Dec 2012 - Feb 2013