Director- Business Relation. Mgt. & Enterprise Architecture
WSP
مجموع سنوات الخبرة :18 years, 4 أشهر
Main Achievements:
- Build Enterprise Architecture and Business Relationship Mgmt. new teams.
- Successful implementation of “Future Workplace” to improve employee experience and leveraging digital tools for 142 Offices across Canada.
- New worldwide On-site Operational Model (+75% of Users Satisfaction) including new tools (ServiceNow), IT services & contract negotiation.
- Earth & Environment Digital operations - Field data collection, report automation and future AI ready. (+20% in operational productivity).
Key Responsibilities:
- Align digital and technology strategy to support business needs and growth.
- Lead enterprise architecture (EA) practice and oversee the development of the architectural vision, enterprise blueprint and enforce EA practice.
- Lead IT demand management and governance prioritization to enable technology to add business value.
- Work with IT Service Mgmt. to monitor Service Level Agreements (SLA) from external and internal IT organizations.
- Drive the transformation and change management planning for all strategic initiatives (IT and Business Optimization, Digitalization…).
- Ensure business value realization and optimization, from value plans to business case development.
- Lead the IT special projects including co-ownership with Clients, project delivery and management.
Main Projects
- Build the IT Department Team and Services.
- Implementation of Cloud ERP (HR, FI, Supply Chain…) and Asset Management for maintenance operations.
- New Contract for all IT Mgmt. (Help Desk, networks, end users computing).
Key Responsibilities:
- Support strategic objectives by researching and identifying enabling technologies designed to increase revenues, deliver operating efficiencies, cost savings, productivity improvements and customer service enhancements.
- Hands on management of complex projects, with a very strong emphasis on planning, execution, control, and successful delivery on time and on budget
- Maintaining secure IT environment for employees, data and assets keeping a balance between reasonable and practical investments and smooth day-to-day operations and technology usage.
- Seeking, negotiating, and implementing new managed services to meet the company strategic objectives while maintain tight liaisons with 3rd party vendors to ensure execution and quality meeting expectations.
- Responsible for managing major technology service contracts, multiyear software licensing agreements and any project contracts along with overall operational expenses.
- Maintain effective relationships with business leaders across the organization to collect information about their IT needs and to coordinate the delivery of approved projects
Main Achievements:
- Locomotive Systems projects (Operational Technology and IoT) such as Loco Video & Voice Recorder, On-board Telecom and Data re-routing...
- Spearheaded a 3-year program to modernize IT Service Management (ITSM).
- Software engineering and quality assurance modernization.
- Service excellence and performance management platform (Dashboards & Reports)…
Key Responsibilities:
- Spearheading the formulation of strategic plans and roadmaps in collaboration with the Senior leadership and supported them in the implementation by engaging key stakeholders.
- Responsible of end-to-end project delivery: business case, project initiation, delivery, change requests and transfer to operations.
- Managing a diverse portfolio of initiatives spanning across multiple verticals, ensuring project milestones, outcomes and objectives are achieved and communicated to appropriate stakeholders by supporting cross - department teams.
- Successfully managing cross functional delivery teams in matrix organizational structure.
- Driving a culture of customer-oriented service and operational excellence.
Achievements:
Transformation Roadmaps (3-5 years) for Telecom Department (+100 Telecom services), End-Users Support (3 Service Desks), IT Operations Workforce.
New Cloud-SaaS Operational Model a SOX Application.
Identity and Access Management Transformation and new Tool deployment (IBM Tivoli).
Key Responsibilities:
Entrusted with the mandate of driving transformation initiatives to drive customer outcome and ensure operational efficiency on a multitude of projects.
Tracked and monitored the execution of necessary actions to achieve strategic goals through governance committees established, with due assignment to the tasks of prioritization, tracking, closure and post mortem.
Managed and implemented strategy roll-out and ensured all stakeholders are aligned.
Assisted Sr. Leaders with Organizational design activities.
Built strong internal and external contact network to increase leaders and teams’ engagements.
Achievements:
Optimized business processes to drive tangible business value using Lean and Six Sigma methodologies.
•Content and Collaboration Solution (IBM) and Enterprise Project Portfolio Management (Planview)
•New SaaS solution for Employee Share Options (Solium).
Key Responsibilities:
•Responsible to support customers to increase business value and improve business units efficiency and effectiveness by optimizing business processes and designing IT Systems supporting business vison.
•Performed opportunities and issues analysis to ascertain methods to enhance business performance by leveraging KPIs & metrics as well as industry benchmark and technology trends.
•Supported full IT development lifecycle from requirement gathering, functional analysis and testing.
•Led and coached Business Analyst team and ensured resources’ career management.