Administration Manager
Booking.com
Total years of experience :17 years, 10 Months
Single point of contact regarding all reception, office and facilities matters and react appropriately to queries raised
Support Area Manager with ad-hoc administrative projects or assistance with meeting planning and travel
Facilitate communication between all BOOKING.COM offices,
Consults legal counsel to comply policies with federal and state law
Identifying and working with reliable and cost-effective vendors; negotiating & finalising service agreements for execution of servicing works.
Support HR by liaising with local lawyers/accountants regarding employment contracts and reviewing & amending them.
Support HR team with recruitment (short-listing applications and organizing and support with interviews).
Updating HR team of changes in employee personal information.
Bills receivable & inventory management; reviews and verifies accuracy of payment documents for corporate transactions pertaining to administrative expense.
Manage all office/facilities supplier relationships including, building landlords, maintenance contractors, cleaners, office furniture suppliers, IT/PC equipment and telephone suppliers, building security, photocopier/printer maintenance.
Communicate with staff on a range of office and facility related issues including reception services, pantry, stationary, office supplies, etc
Maintain accurate floor plan and allocate desk space to teams (new starters) ensuring that all parties are in agreement and co-ordinate any office moves
Assist with the co-ordination of facilities for all new starters including desk allocation, PC/laptop, phones, email accounts and office security cards/keys
Ensure all staff and visitors are adequately informed and trained about health and safety issues both on joining the company and thereafter
Assist with the coordination of office moves;
Provide new employees and visitors with office security cards/keys;
Responsible for distribution and correct administration of keys.
Defining ‘SAFE’ concept (operations point of view); developing a safe-decision making framework (who and at what level should decisions be taken) and the manner in which the client may use this concept to meet their goals of business expansion, talent acquisition and retention while maintaining their profit levels and developing a documentation system for knowledge management.
An Industry Business Risk Assessment was undertaken based on external and internal analysis.
A comparative table of their competitors was presented to highlight the direction in which the client can move, in order to meet their goals of business expansion and diversification.
A competitors’ analysis was conducted and benchmarked based on their HR practices, business operations, quality management and an internationalization strategy. As an alternative strategy to business diversification, benchmarking against the Nuclear and IT industry was provided.
A dashboard of KPIs, customized to the client’s needs was formulated and presented for future use.
Built a Corporate Admin & HR Department to meet the goals and objectives of the Organization
Located senior managers, partners and funding partners for KS Inc. and its regional entities
Directed human resources activities
Raised awareness of current and new employment legislation
Provided administrative support from recruitment to exit process, distributor contracts, offer letters and exit interviews
Ensured strict confidentiality of the HR data and contracts.
Independent handling of entire office operations
Negotiation of corporate arrangements with Travel agents and Hotels
Corporate travel and visa arrangements
Handled documentation/ queries and co-ordination related to Medical Insurance
Diary and travel management
Maintained records and renewal of Trade licenses and Office leases
Assisted the Admin & HR Manager in managing and overseeing all activities of the department
Consults legal counsel to comply policies with state law
Processed payroll forms for leavers, new recruits or as per contracts amendments and follow-up for outstanding documentation when required
Kept track and prepared statements related to sick leaves, annual holidays and end-of-service benefits
Oversaw implementation of HRIS
Enhanced team management
Contributed to writing job descriptions, online advertisements, screening candidates, and organizing assessment tests, involved in the recruitment and selection process.
Contributed to knowledge and experience to build team-capacity
Actively and amicably interacted between teams and other departments
Provided support and advice in grievances and disciplinary matters as well as daily queries
Raised awareness of current and new Employment legislation
Prepared, organized and maintained filing system of the open institute \[i.e. Organizational documentation, Employees’ profiles, related documents and contracts, Organizational policies\]
Organized and effectively managed office supplies and stationery
Effectively performed tasks assigned in a timely manner and undertook other support duties as required
Negotiated corporate arrangements with travel agents and Hotels
Employee records management
Achievements:
Successful implementation of a switch from manual records to Oracle HR system.
Ensured smooth functioning of the department in the absence of the Admin & HR Manager (for a period of 6 months).
Successfully matched employee qualifications to job requirements and ensured that job vacancies were filled by qualified individuals.
Conducted Orientation to new recruits.
Effectively managed employee concerns and internal disputes.
Conducted staff training on the Oracle HR system.
Formulated a system for Medical Insurance (record-keeping and compensation).
Liaised with the Accounts and other departments on personnel, accounts and administrative matters
Travel bookings, visa processing in coordination with the PRO
Maintained and updated database of all personnel on a continual basis
Effectively and efficiently managed the Admin. Dept.
Built an excellent rapport with all departments and clients.
Prepared letters of transfer, promotions, and End-of-Service benefits
Organized travel arrangements
Processed resignation letters and conducted exit interviews
Developed a ‘SAFE’ organic growth business model for an offshore engineering consultant firm located in Scotland, U.K. Defining ‘SAFE’ concept (operations point of view); developing a safe-decision making framework (who and at what level should decisions be taken) and the manner in which the client may use this concept to meet their goals of business expansion, talent acquisition and retention while maintaining their profit levels and developing a documentation system for knowledge management. An Industry Business Risk Assessment was undertaken based on external and internal analysis. A comparative table of their competitors was presented to highlight the direction in which the client can move, in order to meet their goals of business expansion and diversification. A competitors’ analysis was conducted and benchmarked based on their HR practices, business operations, quality management and an internationalization strategy. As an alternative strategy to business diversification, benchmarking against the Nuclear and IT industry was provided. A dashboard of KPIs, customized to the client’s needs was formulated and presented for future use.