Total des années d'expérience: 11 Années, 8 Mois
juillet 2012
A À présent
mystery shopper assessor in business excellence department for (Retail & call Center)
à axiomtelecom
Lieu :
Émirats Arabes Unis - Dubaï
• Performance assessment of over 250 retail staffs of all the retail outlets of Axiom Telecom.
• Online video and Audio Assessment.
• Daily reports of retail stores, on assessment based on company sales standards.
• Incentive criteria based on the reports.
• Online mystery shopping visits.
• Data Entry on Oracle system
• Monitoring Customer Service Skills of sales staff.
• Handling & Solving store managers, Team Leaders Complaints
• Managing sales area Issues
• Assuring Quality Service and finding ways to reach Customer Satisfaction.
• Observing buyer behavior and exploring best practices that can be applied.
• Online video and Audio Assessment.
• Daily reports of retail stores, on assessment based on company sales standards.
• Incentive criteria based on the reports.
• Online mystery shopping visits.
• Data Entry on Oracle system
• Monitoring Customer Service Skills of sales staff.
• Handling & Solving store managers, Team Leaders Complaints
• Managing sales area Issues
• Assuring Quality Service and finding ways to reach Customer Satisfaction.
• Observing buyer behavior and exploring best practices that can be applied.
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