Director of Learning and Development
Rotana Hotel Management Corporation
Total des années d'expérience :16 years, 10 Mois
As a Director of Learning & Development, I'm responsible for managing the hotel’s training function in order to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements.
After the successful opening of the 1st Rotana Hotel in Riyadh, I was assigned to start setting up the floor for the successful opening of the 1st Centro Hotel for Rotana in Saudi Arabia (Centro Waha) followed by the successful opening of the 2nd Centro Hotel in Riyadh (Centro Olaya) .
As a Director of Learning & Development, I'm responsible for managing the hotel’s training function in order to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements and will include key responsibilities such as:
• Assess current and future training and development needs for the hotel, deliver a variety of professional quality training and development programs and evaluate the effectiveness of training delivery by managers and supervisors
• Conduct an ‘Colleague Development Needs’ analysis and prepare an Annual Learning and Development Plan and budget accordingly
• Provide professional internal consulting and conduct off job training sessions as necessary that creates measurable performance solutions and long-term growth and development for all colleagues.
• Pro-actively shape a service-oriented culture within the operation by measuring and monitoring guest feedback and establishing effective means of communicating this to the management and other colleagues.
• Assist in the selection of Departmental Trainers, then train and develop them through ongoing workshops and monthly meetings
As Learning and Development Manager, I'm responsible for managing the hotel’s training function in order to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements.
As Learning and Development Manager, I'm responsible for managing the hotel’s training function in order to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements .
As a Training Coordinator, I was assisting the Learning and Development Manager in managing the hotel’s training function in order to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements. Moreover, I was responsible for overseeing, directing and providing training for all levels of team members in the hotel under the general guidance of the Learning & Development Manager in co-ordination with the Department Heads within the limits of Hilton International standards.
As an English Language Trainer, I was responsible for conducting placement tests for all levels and providing the appropriate English language classes for the hotel team members (Basic English, Business English, Conversational English, etc). The role involves developing and conducting English courses based on operational requirements and the Personal Development Plans and it includes key responsibilities such as *planning, preparing and delivering lessons to a range of classes; * preparing and setting tests, examination papers, and exercises; * marking and providing appropriate feedback on oral and written work; * devising, writing and producing new materials, including audio and visual resources; * attending and contributing to training sessions conducted by the Training Manager.
I got a Bachelor of Arts and Education, English Language Department, Alexandria University. I studied many topics including English Literature (Poetry, Drama, etc.), Phonetics, Methodology, Psychology, Educational Curricula Development, Comparative Education, etc.
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