Emad Abou Zeid

IT Director at New Egypt Gold

• Egypt - Cairo
• My current job since March 2023

Senior Solutions Architect at Al-Hadbania Trading Co., Amnest Group

• Saudi Arabia - Riyadh
• September 2018 to February 2023

Accountabilities
 Define high-level migration plans to address the gaps between the current and future state, typically in sync with the IT budgeting or other capital planning processes, also define features, phases, and solution requirements.
 Analysis of the current technology environment to detect critical deficiencies and recommend solutions for improvement.
 Assist with designing the governance, assurance and standards activities associated with ensuring enterprise technology architecture compliance
 Document necessary enterprise technology architecture design and analysis work, possibly including project post-mortem documentation and metric collection.
 Gather Functional Requirements, Review, interpret and respond to detailed business requirements specifications (BRS)
 Matching solutions with the corporate environment processes to meet the requirements of all stakeholders
 Develop Specifications of the BRS and Lead Development Teams
 Develop, test and implement technology solutions and report on delivery commitments to ensure solutions are implemented as expected and to agreed timeframes
 Supporting the project(s) and products in the environment
 Compliance with non-functional requirements (as quality attributes) through analysing performance, maintainability, scalability, usability, and reliability of the solution/product
 Control solution implementation & development
 Architecting & implementing SAP B1 project for the group in different business (whole sales & retail, manufacturing) based on HANA technology.

COO, Senior Solutions Architect at Saudi Swiss Information Technology

• Saudi Arabia - Riyadh
• August 2015 to August 2018

 Advises the Director General, on strategic business development and key corporate planning issues and makes recommendations on major business decisions
 Guides and implements the overall strategic and operational plan of the operations division and ensures that all functions run efficiently and effectively
 Ensures the implementation of the operations division strategy remains in alignment with the overall strategy and in accordance with best practices and industry standards for quality, project and change management
 Participates in major long and medium-term decisions and strategies, particularly where the operations division has a major influence on the competitive advantage and profitability
 Champions key and strategic projects and ensures that they are efficiently planned and delivered to time, cost and progress is tracked, communicated and escalated, and requisite actions taken, as necessary
 Mentors and supports business and technical managers on major projects that are of strategic significance to ensure quality and timely delivery
 Effectively builds and optimizes sustainable and profitable relationships with key clients
 Identifies key decision makers and leverages opportunities to promote and sell company products and services
 Monitors operations to ensure that they meet and exceed the service levels agreed upon with key clients and conform to relevant technical and security standards while remaining within budgeted cost
 Conduct analysis to determine how to solve business problems/opportunities through process improvement, systems enhancement, user training and/or software procurement.
 Design, develop, and implement software application solutions for other departments in committed turn-around times with a sense of urgency.
 Prepares and recommends operations budget and monitors financial performance versus the budget so that anticipated costs/revenues, and areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon
Risk Management
 List of possible risk sources and categories
 Prepare risk reduction and action plan
 Prepare contingency plan
 Maintains management responsibility for all operation division employees maximizing their job satisfaction and monitoring performance and learning and development requirements
 Mentors the team and providing 'hands-on' technical leadership as required
 Ensures all employees within the team obtain the necessary level of training
 Determines manpower budgets and recommends appropriate levels of sourcing, ensuring adequate provision has been made for the effective execution and completion of all activities
Policies, Systems, Processes and Procedures
 Recommends improvements to policies, procedures and processes and implements approved policies, processes, procedures and instructions
 Monitors adherence to polices, systems, processes and procedures so that work is carried out in a controlled manner
 Coordinates audits for various regulatory purposes and ensuring the operations division’s compliance with all norms
 Understand and embrace the corporate information security framework and perform duties according to the policy, procedures, standards and guidelines and ensure the department follows these framework
 Ensures compliance to all relevant quality management procedures and controls to guarantee compliance and delivery of high quality products/service
 Stimulates and contributes to the identification of opportunities for continuous improvement of systems, processes and practices taking into account best practices, improvement of business processes, cost reduction and productivity Improvement
 Manage the projects of the customers
 Responsible for the implementation and control projects
 Implemented & Delivered SAP B1, 7 projects E2E

COO, Solutions Architect at Open Software Information Technology

• Saudi Arabia - Riyadh
• June 2012 to May 2015

Accountabilities

Company Management
 Ensuring the business operates within the company's mission statement
 Reviewing working practices to ascertain if it is successful and if not, devise an alternative
 Approves and monitoring the business plans
 Prioritize IT projects within the company
 Directing internal operations to achieve budgeted results and other financial criteria, and to preserve the capital funds invested in the enterprise and
 Monitoring revenue margins and worker productivity, as well as implementing new directives for growth
 Driving the business to increase profits.
Support Services
 Provide technical support services to the company for all IT related technology
 Negotiate and establish appropriate SLA for support staff / stakeholders
 Insure that the IT infrastructure is sufficient for the current size and growth of the company
 Investigating customer satisfaction
Financial Resources
 Create and justify the next budget
 Monitors expenditures and maintains the current budget
 Approve / disapprove costs
 Owns segmentation/migration plan for business profitability
People Resources
 Manages all resources required for business, including technology and people
 Supervise infrastructure / tech support contractor
 Supervises lead project personnel, developers, system analysts, technical support staff, and other support staff as necessary on projects or plans
 Provides orientation and on-going training, mentoring and coaching to existing subordinates
 Establishes expectations and provides employee performance feedback on an on-going and annual basis
 Assists subordinates in establishing goals
 Evaluates subordinates' goal achievement through conferences or informal meetings
 Makes decisions regarding subordinate's employment probationary / trial period
Risk Management
 Insure that appropriate contracts are signed with contractors and employees (services, non-disclosure, non-competition, performance, etc.)
 Stay informed of overall business activities within the company
 Stay informed about current technology and advancements
Other
 Targeting specific areas in which may need to improve operational efficiency
 Identify and promote the use of new technology where appropriate
 Maintain relationships with management and key staff

Significant Highlights
 Instrumental in scoping potential impact on the execution of the new open source technology and digital marketing solutions development and policy-making for the partnership with open sources software
- Implement & close 2 projects: Openbravo ERP, Postgree DB, Java technology

IT Project Manager at Saudi Systems Corporation (SSC) - AlMasder

• Saudi Arabia - Riyadh
• May 2006 to February 2012

Accountabilities
 Developed and executed project plans based on change of business requirements, managing assigned projects in strict compliance to delivery schedules, quality parameters and budgetary allocations with the aim of maximizing customer satisfaction.
 Conducted SWOT analysis on client’s organization, suggested areas of improvement, reviewed, edited requirements, specifications, business processes and recommendations based on proposed solution.
 Ensured effective communication of sensitive/ critical information identified critical issues and focused on implementation of best practices.
 Coordinated with the development team with reference to changes, Knowledge updation in areas of application programming, database and system design.
 Generated a focus on Internet, Intranet, Extranet, Client Server Architectures, Interfacing Legacy and Web Based Systems.
 Compiled inputs from the supervisor, applied feedbacks and ensured compliance to project standards and managed resources based on project schedule.

Significant Highlights
 Instrumental in monitoring and updating technological, legal and operational changes with potential impact on the execution of the project.
 Liaised with the client management to ensure that the required level and QoS are achieved within the resources agreed financially.
 Successfully recommended suggestions to develop and conduct approved improvements to the project that lead to changing mission parameters and requirements.
 Pivotal in identifying critical issues, maximizing customer satisfaction and developing client relationships.
 Leveraged skills and ability in maximizing client satisfaction through high quality services.
 Develop RFP (Requests for Proposals) for external services.
 Defines requirements and plans the project life cycle deployment
- Deliver 6 projects (government sectors), Oracle environment

Senior ERP Consultant & Technical Consultant at Lazurde Group for Investment

• Saudi Arabia - Riyadh
• December 2003 to April 2006

Accountabilities:
 Conducted analysis on the system requirements based on management specifications.
 Analysed the general overview of processing & developed integrated sales, stock, PO and Finance Application for the retail showrooms.
 Scrutinised & recommended new software and hardware requirements.
 Involved in consulting and implementing BaaN SSA ERP Application and ensuring project specific installation and configuration of IT resources like OS, Patches, Database, etc to support client engagements.
 Implemented workflow for various processes besides presenting solutions systems to various stakeholders.

Significant Highlights
 Took structured and meticulous approach in implementing
o BaaN ERP at Diamond Jewellery Manufacturing
o Lazurde web site and workflow application over Lazurde locations.
o Lazurde Portal (MS share point 2004)
 Played a key role in preparing PPM (Policies & Procedures Manual) and Business Process Management.
 Displayed skills in managing Quality Assurance Criteria and standards of in-house applications.
 Instrumental in developing Baan ERP Application on both UNIX and Windows using triton tools.
 Served as Project Manager and implemented Baan Manufacturing System (BOM, MPS, MRP, PSP, CRP and routing of materials).
 Functioned as team leader in designing, recommending alternative solutions, preparation of sample input/output.
 Acted as a Functional Consultant for Baan Finance, Inventory, Order Management and Manufacturing.
 Actively consulted and implemented BaaN SSA ERP application; ensured project specific installation and configuration of IT resources like OS, patches, database, etc. to support users engagements.
 Analyzed and implemented workflow for various processes besides presenting solutions systems (CPM & KPIs) to various stakeholders

Information Technology Manager at Al-Sowyan (LaDiamonty) Jewellery Factory

• Saudi Arabia - Onaizah
• January 1999 to June 2002

Accountabilities
 Accountable for integrating ERP Application and implementing solutions to cater the client’s business requirements;
 Developed a focus on development of disaster recovery plans, procedures and network security.
 Involved in developing Imaging Documentation Systems (DMS), Encryption/De-encryption Systems, Firewalls Systems and POS.
 Executed strategies to define and implement security policies for safeguarding of data and information.
 Trained IT staff and key users on major technical updates and prepared PPM (Policy and Procedure Manual) for IT.

Significant Highlights
 Demonstrated skills in developing and establishing infrastructure of the Factory Information Technology Networking, Emailing System, Internet Information Services, WAN Communications, P2P and Remote Access Server.
 Actively involved in the development and determination of codified standards & procedures to prescribe technologies.
 Took structured and meticulous approach in the efficient management and staffing of not only business start-up, but also periods of rapid and sustained corporate growth.
 Identified and provided standards for gathering information for use in trend analysis and reports information to factory management.
 Evaluated user needs and system functionality and ensuring that ICT facilities meet these needs.
 Ensured technology documents/certificates such as product registrations, maintenance agreements, service contracts, related to technology operations and/or technology services are evaluated, updated and processed.

Sr. Developer & Senior Systems Analyst at Lazurde Group for Investment

• Saudi Arabia - Riyadh
• April 1994 to June 1998

• Integrated ERP application and implemented solutions to cater to client’s business requirements; trained key users at HR and distribution departments.
• Developed triton application on both Unix and NT using triton tools; functioned as project manager involved in implementation of Triton manufacturing system (BOM, MPS, MRP, PSP, CRP and routing of materials) apart from designing bar codes.
• Wrote procedures of BaaN system security and authorities for all the factory users; studied system requirements based on management specifications and obtained management agreement.
• Led a team of 2 programmers involved in designing, recommending alternative solutions, preparing sample input/output.
• Conducted general overview of processing & develop integrated sales, stock, PO and finance application for the retail showrooms; used Visual objects and communicated with the factory through WAN enabling management to have the right information at the right time to control jewelry and gold stock.
• Evaluated and recommended new software & hardware requirements; implemented system, monitored set up of application, set up data and established operating schedules with key users.
• Ensured documentation of systems, availability of latest version of programs and back up of master data stored at on and off site.

Developer & Systems Analyst at National Factory for Jewellery and Gold

• Saudi Arabia - Riyadh
• September 1991 to March 1994

• Instrumental in computerization of sister concerns like Watches, Clocks, Limousine and Perfumes.
• Involved in management and development of existing UNIX application and Arabic version of administration, inventory, purchasing, receivable, payable and ledger systems.
• Functioned as Chief Accountant focused on financial activities and investments in other sectors like watches and limousine besides preparing financial statements and analysis to be reported directly to the general manager.
• Led a team of four accountants and three computer specialists (programmer & technical support) besides managing activities of Jewelry, Watches, Clocks and Limousine.
• Designed files & program plans and monitored programmers in writing of programs and testing of complete systems.
• Extensive involvement managing and Developing the existing UNIX SCO application and arabiz the administration, Inventory, Purchasing, Recievable Payable and Ledger systems .
• Successfuly computrized the other sisters company activities (Watches and Clock and Lemousine). Worked also as chief accountants, responsible for finance activities and the investments in the other sectors (watches and lemousine) in addition to prepare the financial statements and analysis which reported direct to the General Manager.
• Managed a team of four accountants and 3 computer specialists (programmer and technical support) that established all the activities (Jewellery, watches, clocks and lemousine) goal and accomplished the high results of income and profit.

Programmer at Standard Shoe Co.

• Egypt
• March 1988 to September 1991

- Developed the Personnel & Payroll Systems on Lotus .
- Maintaining and developing the Ready made package (Ashton Tate) and secure the daily data .
- Developed a sales system for the showrooms and integrate to the Ledger system .
- Participated in the designing the manufacturing system, also integrated with the pre-costing system .
- One year EDP manager , responsible for securing and backup daily and the history data, setting the disaster recovery system, and the data controller tasks .
- In charge to analysis and prepare the sales forecast and production planning and factory Budget.

Programmer at Egyptian Army Force

• Egypt
• November 1986 to February 1988

- Worked under the military serivce as a Programmer for the military systems like battles management, efficiency of weapons and Vehicles maintenance.
- Participated under supervision of Military MIS manager the Projects management of the ware system with others .