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Emad Aldaous, Country Manager

Emad Aldaous

Country Manager·SLA Expert

Saudi Arabia

Bachelor's degree, Computer Engineering

Work experience

Total years of experience: 34 years, 5 months

Country Manager

June 2020 - Present

SLA Expert

Riyadh, Saudi Arabia

I found this job using Bayt.com

June 2020 - Present

Developing sales and operation strategies and business opportunities for a multinational data center services & support company based in Dubai across business sectors in Saudi Arabia including channel i.e. Mindware, Abdullah Fouad Company, SBM etc. and multinational vendors i.e. HP, Dell, Nutanix, Lenovo, Fujitsu, NetApp, Cisco.
▪ Promoting the company’s newly constructed platform (Uberaization) of datacentre services and support to developing business opportunities faster than the traditional method used.
▪ Forging strong working relationships with partners to penetrate new accounts.
Company industry:
IT Services
Job role:
Information Technology

Country Manager

September 2018 - Present

Lenovo DCG

Riyadh, Saudi Arabia

September 2018 - Present

Manage all business sectors in KSA, including channel, services/support and marketing. Building up a new sales & presales teams. Developing business opportunities and strategies for Lenovo data center solution retain ex IBM x.86 server business.
Key Achievements:
 Developed opportunities through my existing customers’ relationship/base for servers, storage and HCI.
 Retained clients from competition and mitigated escalated client issues.
Improved the channel business management and pipeline.
Company industry:
IT Services
Job role:
Sales

Sales Director

January 2018 - September 2018

Detasad (Detecon AlSaudia)

Riyadh, Saudi Arabia

January 2018 - September 2018

* Sales Director (government sector)
* Managing a team of 5 AMs
* Developing business with the government/semi
government
* Building a healthy pipeline by offering Cloud
services, Co location, managed services and ITC
* Position Detasad with government regulators for IT
and Telecoms to be come certified SP for cloud, co
location and managed services i.e. NOC/SOC.
* Improved the sales procedure and cycle
Company industry:
Data Hosting & Storage
Job role:
Information Technology

Major Accounts Manager

May 2015 - November 2017

f5 Networks

Riyadh, Saudi Arabia

May 2015 - November 2017

Manage central government, security and military accounts in the IT industry including MoI, MoD, SANG, and Royal Guards. Develop business opportunities and strategies to enhance market penetration. Communicate with contractors in various government projects. Utilize analytical problem solving skills to analyze and improve F5 processes.

Key Achievements:

 Developed lasting relationships with numerous customers in the government sector within five months.
 Retained clients from competition and mitigated escalated client issues.
 Recognized for the highest genuine pipeline in the region every quarter.
 Achieved sales target in first two fiscal quarters.
Company industry:
IT Services
Job role:
Sales

Director Sales & Business Development

October 2012 - April 2015

Prime Solution L.L.C. & Electrical System solution L.L.C.

Jeddah, Saudi Arabia

October 2012 - April 2015

PRIME SOLUTION, LLC
Director Sales & Business Development Jeddah
Oct 2012 - Sept 2015
Created administrative processes for maximum productivity in IT operations. Managed development of products for energy saving solutions including power factor correction, harmonics mitigation, solar energy systems and led lighting. Developed client relationships with Savola Plastics, PSF, Saudi Steel, Ultra Pak and Aloyoun Water; provided business strategies tailored to the organizations' mission and goals. Ensured budget compliance, customer satisfaction and administrative productivity.

Key Achievements:

 Established influential relationships with electrical technology vendors in under five months by penetrating the local industrial, commercial and hospitality market.
Company industry:
General Engineering Consultancy
Job role:
Management

Account Manager

October 2010 - September 2012

Avaya

Riyadh, Saudi Arabia

October 2010 - September 2012

AVAYA
Accounts Manager Jeddah & Riyadh
Oct 2010 - Sept 2012
Streamlined BTC's Operations by providing solutions to logistics issues and training staff on problem solving strategies; provided training for BTC/BSC's certification on AVAYA products as Channel Accounts Manager. Served as Senior Accounts Manager for STC, Mobily and Atheeb; developed new business opportunities. Increased market penetration across target market segment, services business segment and consultation business segment. Collaborated with contractors under the E911 national emergency project for MoL; spearheaded Saudi Telecom's development of contact centres 902, 904, 905 and 906. Directed all phases of King Abdullah Economic City Smart City project.

Key Achievements:

 Achieved $8 million increase in BTC sales for AVAYA within one year
 Kept Cisco out of customer base and obtained some of their clients.
Company industry:
Telecommunications
Job role:
Sales

Senior Key Accounts Manager

February 2007 - July 2010

Motorola

Riyadh, Saudi Arabia

February 2007 - July 2010

Senior Key Accounts Manager
~ Set up strategic channel partnerships for FTTH/ IPTV market in Saudi Arabia - Hasoub-BTAT, BTC, I Net, Oger Systems, Awal Net, Nour Net, Nesma Telecom, and Etesal
~ Worked on development of Mobily’s/ STC’s accounts for both FTTH and IPTV, managed Optical Communications Co. account - a new licensed fixed phone company
~ Catered to major market segments like STC, Mobily, OCC, Economic Cities, real estate and enterprise
~ Defined/ implemented strategies aimed at retention/ enhancement of existing market share for HTTP/ IPTV in the Saudi Arabian market
~ Involved in identification of communities (Homes & Commercial) development projects handled by systems integrators and operators

In Major Accounts Department:
~ Focused on identification of business opportunities to sell Push-to-Talk technology "TETRA" to major customers in the government and enterprise segment
~ Enhanced client satisfaction by rendering customized solutions aligned to business requirements of clients
~ Ensured compliance to project delivery schedules and other SLA parameters

Key Clientele:
~ The Ministry of Interior (MOI) account for a Kingdom wide TETRA network ($300 Million)
~ “Northern Border Project” for TETRA network covering 1000 Km east to west of Saudi Arabia’s Northern Border ($20 Million)
~ Saudi Aramco account for wireless technologies including proposal for fully Managed Services for 7000 subscribers north and south of Dhahran ($36 Million)
~ Saudi Arabian Airlines account and working on submitting a fully Managed Services proposal for 3000 subscriber in four international airports with the Kingdom
~ SABIC account for all wireless technologies and working on a full Managed Services proposal for 14000 subscribers located mostly in Jubail Industrial City and Yanbu
~ Signal Corps account that service four MODA divisions
Company industry:
Telecommunications
Job role:
Sales

Regional General Manager

January 2006 - January 2007

Public Telecom Company Ltd. BRAVO

Jeddah, Saudi Arabia

January 2006 - January 2007

Accomplishments:
~ Acknowledged for accomplishment of 58% per quarter of national sales for BRAVO under Public Telecom Company, Jeddah
~ Instrumental in outsourcing of the female sales team and call center


Job Profile:
~ Ensured smooth functioning of direct/ indirect sales, customer support and day to day operations
~ Liaised with government departments and SCECO for permits to set up sites, showrooms etc
~ Assisted the finance department in designing documents for the stock control system
Company industry:
Telecommunications
Job role:
Management

Project Director

March 2004 - December 2005

Arabian Data Systems

Jeddah, Saudi Arabia

March 2004 - December 2005

Project Director/Sales & Marketing Director
Arabian Data Systems Company Ltd., Jeddah, from Mar’04 to Dec’05
 Registered the company with Government Agencies and prepared tenders for IT operation and maintenance contracts; also provided It consultancy to customers.
Company industry:
IT Services
Job role:
Management

Vice President – Frame Relay Division

January 2000 - December 2001

CNC Co.Ltd.

Jeddah, Saudi Arabia

January 2000 - December 2001

Computer Networks Contracting Company (CNC) Ltd., Jeddah, from 1994 to 2001.
Vice President - Frame Relay Division (from 2000 to 2001)
 Manage kingdom wide sales, marketing, operations and engineering functions.
 Created games changing processes for sales, operations and strategic marketing teams.
Company industry:
Telecommunications
Job role:
Management

Project Consultant – Electronic Government Project

January 2001 - November 2001

Informatics Co. Ltd.

Jeddah, Saudi Arabia

January 2001 - November 2001

Entrepreneur (from Jun’03 to Aug’04)

Project Consultant
Informatics Company Ltd., Jeddah, from Jan’02 to Nov’02.
 Designed and implemented Electronic Government Project with costing and selection of technology.
Company industry:
Telecommunications
Job role:
Consulting

General Manager

November 1994 - December 2000

CNC Co. Ltd.

Jeddah, Saudi Arabia

November 1994 - December 2000

General Manager (from 1994 to 2000)
 Established the company from the ground up
 Tied up with Telecom giants and made CNC sole distributors for Motorola, Fluke Networks, Foundry, Nokia, etc.
 Established new branches in Riyadh, Khobar, Medina, Buraidah and Khamees Mushait.
Company industry:
Telecommunications
Job role:
Management

Communications Systems Planner

June 1989 - August 1994

Saudi Arabian Airlines

Jeddah, Saudi Arabia

June 1989 - August 1994

Communications Systems Planner
Saudi Arabian Airlines, Jeddah, from 1989 to 1994.
 Designed and Implemented corporate automation project across global facilities and saved SR 10M in equipment.
Company industry:
Telecommunications
Job role:
Engineering

Education

Florida Institute of Technology

May 1988

May 1988

Bachelor's degree, Computer Engineering

United States

Skills

Team Management
Expert
Team Management
Expert
Infrastructure Projects
Expert
Infrastructure Projects
Expert
Sales Targets
Expert
Sales Targets
Expert
Planning
Expert
Planning
Expert
Management
Expert
Management
Expert
Window, MS, Outlook
Expert
Window, MS, Outlook
Expert
Team Management
Expert
Team Management
Expert
Infrastructure Projects
Expert
Infrastructure Projects
Expert
Sales Targets
Expert
Sales Targets
Expert
Planning
Expert
Planning
Expert
Management
Expert
Management
Expert

Languages

English
Expert

Memberships

IEEE

Member

April 1984

Training and Certifications

Certifications
6 Sigma
Motorola University
Feb 2009 - Mar 2009

Hobbies

  • Walking, weight lifting, cooking, fishing