HR Consultant
CHA International
Total years of experience :24 years, 4 Months
Consultant at CHA International (The one stop shopping Hospitality Consultancy Executive Search Worldwide Firm)
• Assist in planning training & development of all colleagues in the hotel
• Prepare the yearly training plan and review it on a regular basis
• Prepare monthly training plans based on the yearly training calendar
• Ensure succession planning at all levels
• Coordinate / conduct training programmes
• Provide an infrastructure of planned training and development activity, which meets the needs of the company, hotel and the individual.
• Ensure yearly training calendar is implemented
• Ensure all yearly training plans are prepared for each department
• Ensure that all new colleagues are empowered with adequate induction
• Ensure all colleagues goes through the mandatory training as per the requirement s of the Dubai Municipality and Civil Defense.
• Ensure that all trainings are recorded
• Ensure that a monthly training activity report is submitted to Corporate Office
• Identify training needs based on guest and Department Heads feedback
• Ensure that effectiveness of each training session is evaluated
• Facilitate and encourage Management Training for hotel school graduate
• Ensure all colleagues are given the equal opportunity for development and multi-skilling
• Ensure that every department prepares a monthly training plan
• Ensure that each department has an updated SOP manual
• Ensure all colleagues are aware of the required standards of performance
• Ensure that Quality Standards and Systems are in place
• Co-ordinate Quality meetings within the hotel & department
• Facilitate the continuous improvement within the hotel
• Ensure that productivity posters are mounted in different areas of the hotel
• Facilitate the Quality Awareness and processes with external trainers and facilitators
• Monitor the SOP measurements and ensure its submission to General Manager and the Corporate Office.
• Ensure the analysis of the Guest Comments on a monthly basis and it’s relevant Action Plan to all departments.
• Analyze all external Quality Audits and suggest Action Plan as appropriate.
• Ensure high standards of grooming is maintained within the hotel
• Ensure high standards of Food Hygiene is maintained
• Actively engage and participate in effective communications within the hotel
• Adhere at all times to hotel and company rules and regulations and behave in a professional manner
• Co-ordinate communication meetings and briefing
• Assist in planning training & development of all colleagues in the hotel
• Prepare the yearly training plan and review it on a regular basis
• Prepare monthly training plans based on the yearly training calendar
• Ensure succession planning at all levels
• Coordinate / conduct training programmes
• Provide an infrastructure of planned training and development activity, which meets the needs of the company, hotel and the individual.
• Ensure yearly training calendar is implemented
• Ensure all yearly training plans are prepared for each department
• Ensure that all new colleagues are empowered with adequate induction
• Ensure all colleagues goes through the mandatory training as per the requirement s of the Dubai Municipality and Civil Defense.
• Ensure that all trainings are recorded
• Ensure that a monthly training activity report is submitted to Corporate Office
• Identify training needs based on guest and Department Heads feedback
• Ensure that effectiveness of each training session is evaluated
• Facilitate and encourage Management Training for hotel school graduate
• Ensure all colleagues are given the equal opportunity for development and multi-skilling
• Ensure that every department prepares a monthly training plan
• Ensure that each department has an updated SOP manual
• Ensure all colleagues are aware of the required standards of performance
• Ensure that Quality Standards and Systems are in place
• Co-ordinate Quality meetings within the hotel & department
• Facilitate the continuous improvement within the hotel
• Ensure that productivity posters are mounted in different areas of the hotel
• Facilitate the Quality Awareness and processes with external trainers and facilitators
• Monitor the SOP measurements and ensure its submission to General Manager and the Corporate Office.
• Ensure the analysis of the Guest Comments on a monthly basis and it’s relevant Action Plan to all departments.
• Analyze all external Quality Audits and suggest Action Plan as appropriate.
• Ensure high standards of grooming is maintained within the hotel
• Ensure high standards of Food Hygiene is maintained
• Actively engage and participate in effective communications within the hotel
• Adhere at all times to hotel and company rules and regulations and behave in a professional manner
• Co-ordinate communication meetings and briefing
Directs and co-ordinates all employee and labor relations activities within the hotel, to ensure compliance with the law and to control costs.
• Analyses the hotel manpower requirements and makes recommendations on selection and development activities to meet manpower need.
• Develops and implements recruiting and screening systems and procedures to attract qualified candidates for vacancies.
• Acknowledges, reads, screens and forwards job applications to applicants and Department Heads in a timely and professional manner.
• Assists Department Heads in recruiting activities in each property.
• Directs and co-ordinates responses to employee complaints
• Ensures that employees are disciplined based on proper grounds, and that proper documentation is maintained.
• Together with Department Heads and General Manager, identifies employees for development, recommends and monitors individual development plans.
• Develops employees to maximize their potential and prepares them for future promotional opportunities by conducting counselling sessions where development needs are discussed.
• Counsels employees, Department Heads and Supervisors on an ongoing basis.
• Handles requests around transfers.
• Ensures compliance with corporate and hotel Human Resources guidelines, policies and procedures, as well as labour law, rules and regulations.
• Maintains complete and accurate employee files in each property.
• Co-ordinates insurance, vacation, holiday, sick pay, etc.
• Stays current with the latest Human Resources development.
• Meets and exceeds expectations of employees by utilizing leadership skills and motivation techniques to maximize employee productivity and satisfaction.
• Administers and analyses employee satisfaction and makes recommendations to Department Heads and General Managers how to increase satisfaction in identified areas "Jointly develop a survey & conduct it".
• Ensures proper follow-up on employee satisfaction surveys.
• Creates a positive work environment for all employees.
• Communicates standards of performance to employees - once completed by the head office.
• Evaluates employee performance regularly - review & enhance the existing procedure with head office.
• Ensures disciplinary action is taken as required utilizing consistency, fairness and respect.
• Administers the employee newsletter, and provides head office with press releases articles re employees.
• Ensure that corporate instructions & business guidelines are implemented in a proper manner.
• To provide, direct and oversees training for all levels of team members under the
general guidance of the General Manager in coordination with the HR Manager
and within the limits of the Hilton Standards.
• Administer, analyse, coordinate, and monitor hotel’s training plans
• Develop, conduct, revise and update specialized training programs catering to the
hotel’s strategy
• Creates and introduces new training programs and workshops.
• Motivates and counsels the Team Coaches and ensures training manuals,
motivation descriptions and checklists are up-to-date.
• Promote the development of in-house cross exposure programs and coordinate
implementation
• Coordinates and Audits the internal and external components of the training
• Introduces outside materials, films, videos etc. for specific training needs and
maintains the library of training material
• Keep active computerized files on training Matrix, and as well as for potential
candidates
• Prepare the annual training budget, forecast monthly and ensure compliance to financial guidelines for the Training budget.
• Model and communicate the mission, promises, values and ethical standards set out. • Responsible for creating, developing, implementing and assessing the effectiveness of a training and development policy and programs to enhance the overall skills, knowledge, engagement and career development of all Colleagues.
• Mentor, coach and provide leadership to Hotel.
• Works with Department Heads, and Managers to develop and ensure On the Job Training and new hire training programs are implemented and successfully delivered.
• Support department Leaders in the implementation of action planning process when necessary.
• Conducts annual property learning & development needs assessments, and makes recommendations with regards to programs needed.
• Responsible for ensuring the HR standards are being met in Learning & Development section of the HR audit.
• Assists as requested, with team building exercises, retreats, meeting planning and facilitation to support improved individual and team performance.
• Supports the Hotel on the development and implementation of new programs and initiatives.
Hotel bussiness admin in all fields