عماد السعيد

•Create & implement QMS ISO 9001:2008 certification processes since 2006.
•Manage and control QMS activities, like control of documents; control of changes process; control of standards and external resources; control of records; assure that members are trained to do their responsibilities in the best class level.
•Maintaining and periodically reviewing quality policy; management team’s objectives with functional and divisional plans, including performance metrics and targets.
•Manage annual assessments and audits for the company and suppliers, identify strengths; weaknesses; observations; recommendations; and non-conformances; and implement with divisions appropriate action plans follow until closing stage, then validate actions at specific points in various times ensure non-reoccurrence.
•Work with divisional heads in identifying high-priority areas for improvement; and review quality procedures, ensure that efforts are aligned and fully supporting overall goals.
•Coordinate and support the facilitation of a top-level training / programs; ensure that tools, resources and instructional materials are developed; and international standards and regulations are updated and maintained.
•Arrange and lead Management Review Minutes of Meetings, prepare for the agenda, review and determine trends for internal and external audits’ results; suppliers performance; customers’ feedback; preventive and corrective actions’ status; quality policy; process performance and conformity; changes that could affect the overall system; improvements and recommendations; follow up actions from pervious meetings.
•Define business process and related details activities, and develop appropriate documentations as forms and templates.
•Define and standarized KPIs forms and templets in cooperation with division heads, ensure of recording, of calculations and evaluations methods.
•Organize; execute; and follow up for correction; corrective and preventive actions of internal and external audits’ and customers’ complaints.
•Handle; and follow up customers’ complaints, ensure that all are completed and are closed appropriately and on time; follow up with customers; and measure their satisfaction levels.
•Define; implement and monitor non-conformance process and evaluate closing methods. Analyze average closing and response times from involving parties, accordingly, adjust process and do recommendations to divisions’ heads and senior managements.
•Through process implementation define team members’ roles and responsibilities, start with process owner, process facilitators and process partners.
•Discuss and understand divisions’ requirements, implement documentation system for getting appropriate measurements and define cross-verification milestones among different functions.
•Work closely with production and service divisions, define and generate standard operating procedures; check lists; and quality control cross-functional points.
•As a part of leading the GO-BIG project to new HQ, analyzing and discussing with accreditation company QMS, OHSAS, EMS new scope to include all functions and activities those have not yet certified. (2 physical building; corporate functions; distribution center and manufacturing operation).
•Establish and maintain a library of detailed standard work documents instructions for shop floor, move towards EATON system, Cap40, Power Xpert CX™ & Power Xpert UX™.
•Responsible for creation and implementation of OHSAS18001 and EMS14001 includes the quality manuals; procedures; risk assessments; integrate with EATON’s ZIS; and integration with ISO 9001:2008.
•Responsible for Eaton EHS activities; implementation; and maintaining records and indicators like machine guarding policy; ZISC; risk assessments; LSR training; 5S; MESH Self-Assessment; Process drivers preventive and corrective actions; EHS Capex; Gemba-Walks findings; and MOC check list.
•Representing the company on Corporate EHS bi-monthly meetings

• Member of Leadership Team, involve in all company strategy’ s aspects, key member in round table in Management Meeting with EMEA’s President & EMEA ESS’s Director.
• Member of integration team in acquisition time, represents supply chain and quality integration’s processes.
• The overall responsibilities are to maximize material velocity, minimize inventory and maximise customer service and satisfaction level.
• Ensure that supply chain activities are aligned with overall company’s strategy and QMS process.
•Plan & manage the procurement’s operations of a large variety of materials and services, supporting ME and EMEA global operations; review and negotiate for purchase; prices, qualities, availabilities, deliveries and commercial terms.
• Maintain continuous knowledge of sales forecasting; coordinate with Sales; Engineering & Production Divisions, determine current and future inventories; feed suppliers with forecasted pipelines, to excel suppliers' outputs.
•Maintain continuous coordination with Finance Division for stock orders, keep working capital and inventory level match financial plan.
• Manage supplier negotiations, contracts and agreements in purchasing and in sourcing; logistics; and warehousing activities.
•Maintain knowledge and awareness of market changes in commodities; smooth operations at competitive prices within alternate sources of supplying.
• Plan, recommend, justify and manage annual operating budgets matching with financial P/L objectives.
Manage Credit facilities with suppliers, flexibile cash flow; reduce supportive banks’ credit.
• Develop and improve Supply Chain Operations Process, guarantee smooth and efficient processes; and strong level of control.
• Manage the warehouse inventory system “PREMIER” (approved suppliers list, purchase orders, pricing, lead-times, min. & max. order quantities, MRVs, Issue vouchers, deliveries to customers); in addition implement and develop process of purchase orders; records; improve purchase forecasting; and financial plan.
• Control purchase order cycle, since requisitions till invoices' approvals and releases payments.
• Manage; coordinate and execute of suppliers’ assessment; help improve suppliers’ performance.
• Define; implement; and control BOM handling cycle process, link all functions, like Design, Order Processing, Logistics, Warehouse, and Production, results on overall projects’ OTP.
• Work in sourcing projects, with Corporate and Category Managers Teams.
• Manage all logistics’ operations inbound and outbound; global and domestic; clearance processes; insurance; legalisation of documents; packing; loading and unloading.
• Manage and Monitor material handling’ processes within the warehouse and WIP floor area.
• Success to finalise long-term agreements with main logistics organisations like DHL, DANZAS, TNT and FedEx.
• Create and develop a complete closed cycle systems to record, control and handle all running orders, all shipments and all documents status with customs and exemption Dept.
• Manage cost reduction projects, economics and commodity forecasting.
• Create Wall-to-Wall physical inventory audit’s processes; manage execution; finalize and control audit’s results with the Planet Controller till adjustments.
• Succeed to reduce inventory’s level of general and slow moving items by 56% through 2.5 years of duration.
•Recently, leading team responsible for designing and moving to new HQ facility, include factory design; material and operation flow; new resources like machines and tools; compliance with safety regulations; physical moving of factory and warehouse, and staff’s assets; and direct dealing, cooperating, and controlling contractor operation.
•Building organization capability and increase employee engagement, arrange monthly and one-to-one meetings with members discussing achievements; opportunities; issues; personal developments; coaching; tracking assigned development plans and goals.

• Drive Process and systematic quality improvement, at assigned supplier/partner sites, through the use of quality tools.
• Single point of coordination between Solution Team and Dubai Distribution Center team on all supply chain related topics internal to Eaton or/and with Partners.
• Work collaboratively with plant Supply Chain/Quality and act as point of escalation for major supplier issues.
• Plan improvement programs for underperforming suppliers.
• Continually monitor assigned suppliers DMR status and work with suppliers and plant QA to implement effective corrective actions on timely bases.
• Conduct quality risk assessments, in support of new sourcing, to determine if a supplier’s quality system and operation process and control meets Eaton’s performance thresholds.
• Support development of category strategies over the region through working with EMEA Head of indirect material and services, Category Managers and commodity teams including Request For Quotations RFQs, Quality System Assessment QSAs and negotiate Master Supplier Agreements.
• Establish regional requirements and implement indirect material and services programs within cost, time, and quality requirements.
• Provide regional leadership management and oversight for the indirect categories.
• Drive Indirect Commodity Managers in creating long-term global supplier relationships that lead to optimal price reductions, quality improvements, process improvements, and OTD performance.
• Build and maintain relationships with all levels of regional supplier base for indirect categories.
• Negotiate with the main stakeholders and departments long-term global contracts to ensure optimal supply and cost structures on indirect sourcing and projects.
• Lead sourcing projects and renewal agreements with partners through managing the flow of information; including technical specifications, drawings, forecast, legal aspects, etc.
• Provide sub-regional-specific SCM functional leadership covering ME operations for the Corporation through providing local governance, though leadership, and opportunities for leveraging one Eaton strategy in the ME market.
• Ensure compliance to processes/policies to ensure that supply risk is appropriately managed in local purchase (purchase through sales offices)

• Move the company’s activity from mere maintenance and small scale manufacturing unit into having an electronic products lines for various commercial products like electronic IN/OUT signage boards; information display systems such as loans and funds interest rates and currency exchange screens; and queuing systems.
• Initiate and implement sales plans for penetrating new market’s segments.
• Set up sales targets and customers’ action plans, according to the data have acquired as results of monitoring market’s directions and needs; competitors’ movement; suppliers; reports; announcements; advertising; customers’ high senior management’s interviews; and customers’ winning projects.
• Manage to setup strong relationships with customers’ senior management, be closing to their strategies and directions, transfer that to technical team, use to develop and innovate new products and add more features for existing products, this allows one step ahead and ready when needs transform to real.
• Setup sales’ prices, tenders’ strategies with helping in products’ selection that comply with customers’ specifications as needed.
•Arrange for one-to-one review and evaluation meetings with sales team, define their needs; review performance; understand and discuss their improvement and motivations plans, include but not limited to training; expectations; next step; targets; and personal development.
• Create; implement; and monitor processes, and recording systems, ensure that customers’ quotations and proposals are updating, in addition to achievements of opening projects.
• Handle, directly, special and strategic projects with cooperation with technical manager and management team, ensure the performance is in high level through projects’ phases, start from quotation to invoicing.
•Help in developing company’s products brochures and company’s profile.
• Monitor and support, as needed, installation and after sales support teams, ensure that agreed time plans and service performance are met customers’ expectations and are achieved high customers’ satisfaction level.
•Due to engineering and electronics knowledge; markets’ and customers’ requirements, help procurement team in procuring and sourcing processes, help in getting best commercial terms including prices; deliveries; incentive and loyalty programs.
• Provide high level administrative; strategic planning and operational support to management team on administrative matters like staff; financial planning; and facility management.
•Develop and manage company administrative process like financial related aspects; physical and staff resources such as cars; mobile devices and data plans; travel expenses.
• Develop and implement administrative; financial; and operational procedural statements and guidelines for use by staff.
• Analyze complex resource management issues and initiatives that affect the company and preparing associated reports, correspondences and submissions to management team for discussion and decisions.
• Provide information and support for the preparation of financial reports for tax calculations and budgets.
• Leading and managing and developing administrative staff to ensure smooth business operations and the provision of accurate and timely information
• Representing the company in negotiations, and at conventions, seminars, public hearings and forums, and promoting existing and new programs and policies

• The first Sales Engineer is dedicated and explored Canal Cities “Ismailia; Suez; and Port Said”. Achieve adding new segments to the portfolio like poultry farms; and quarries. In addition, more potential with contracting sector have done.
• Day-to-day activities are visiting customers, meeting with different divisions like project managers; sales support; technical and engineering; and purchasing divisions ensure that getting enough data about our quotations and proposals; explore new needs; expedite orders for winning projects; and follow up payment process.
• Maintain strong relationships with all parties at customers’ organizations; from low level to the top of organizations’ hierarchy, that is required for improving communications and relationship skills; and verify and validate in formation have acquired from different parties.
• Helping customers for fine-tuning their needs, tailoring needs to be matched with the company’s capabilities and products’ portfolio. This has achieved dramatically increasing sales revenue and customers’ knowledge base.
• Internal arrangements and negotiations with different divisions are required like Sales Support, Installation & Application; Spare Parts; and hard negotiations with Finance Division for financing approval to facilitate closing customers’ deals.
• Follow up delivery to customers’ sites; handle installation and commissioning processes among different involving parties like customers; consultants; end users; and company’s installation & application team.
• Arrange with customers’ representatives such as management; projects managers; purchasers; engineers; consultants; and end users for attending witness tests at the company’s yard, ensure smooth approval process and getting release for delivery.
• Prepare and submit market status and move report to the sales manager, with recommendations about the next step, discounts and proposed commercial terms that can facilitate getting more business from the market and increase market share.
• Some of customers’ success stories are re-innovation of Ismailia and Port Said Stadiums with complete standby power stations with 3500 Gensets family; completed installation and started up the main standby power station for General Ismailia Hospital with 3600 Gensets family; completed installation and started up the standby power station for the biggest glass medical tubes factory on Canal Industry Cities; in addition to many of small and medium size factories; hospitals; and poultry farms and quarries.

• Studying and planning of execution large power stations projects 3600 Gensets family running with different types of fuels diesel; heavy fuel; and natural gas.
• For developing a complete project; several phases are required to go through, start with quotation phase when receiving projects’ specifications and requirements. Start with quotation phase where require dealing with suppliers and the principle company “CATERPILLAR”, negotiate for commercial terms to reach to the level that might secure our chance of winning the project, prepare final proposal both technical and commercial, then handover to sales team.
• Help, as needed, sales team in following up with customers till closing deals by attending discussions and negotiations meetings with customers; consultants; and end users, on other hand, fight and negotiate with suppliers for getting more discounts; benefits; and improving lead times.
• Parallel to external work, a lot of internal negotiations with different divisions like installation & application; spare parts; after sales support; and finance divisions.
• Upon receiving / winning new projects, planning starts to address activities and milestones like order processing and follow up; witness tests at different locations in some projects arrangement are done having tests in different countries such as France, Germany and United States; logistics; clearance; delivery to the company’s yard or direct to customers’ sites; release to customers; installation, start up, and commissioning; till final hand over to customers.
• During installation phase; the responsibility is limited to help installation & application teams for covering any shortage and non-comply equipment and material until commissioning and start up. During this phase a lot of challenges are facing and lot of communications and strategies are done with all involving parties, internal and external.
• Some companies and subcontractors were working with, KATO Generators (USA); ABB Generators (Sweden); Alfa Laval (Germany); Alfa Power System (USA); ABB Automation (Egypt), Schneider (Egypt); Enercon (USA); Arab Contractor (Egypt); Frrerk (Germany); CAT in US and Switzerland.
• Some of success projects are managed and participated in, Meddilic Project (Middle East Refinery Petroleum MIDOR), APC Project (Alexandria Petroleum Co.), AUB Project (American University of Lebanon), UNG Project (United Natural Glass Factory).