Duty Manager
Imperial Suites Hotel
Total years of experience :13 years, 4 Months
Observe and monitor workers' performance to make sure that hotel rules
and procedures are being followed.
- Assigns and Approves Duty roster for all Front desk staffs.
- Inspect hotels to gather information and monitor surroundings and
decide what needs to be done.
- Communicate with other managers to plan upcoming operations and
business plans.
- Make decisions and develop plans for how to manage hotel.
- Schedule work activities and communicate duties and hours to staff.
Coach staff on how to do the job and motivate them to finish projects.
- Coordinate front desk staffs' work, and build a team environment.
- Perform general physical activities and administrative tasks when
delivering mail or answering phones
- Identify staffs' actions and evaluate whether it meets hotels' standards.
- Conducts and ensures the neat of appearance of front office attendant
as well as correct attitude and behavior
- Checks cleanliness of lobby and public areas, lights and as well as front
office staff in proper and orderly appearance and behavior.
- Checks on registration cards of arriving guests and ensures all
information should be filled on each card either by Guest Relation
Officers or the guests.
- Gives the instructions to the Night Reception, during the high occupancy
periods, regarding: walk-in guests and release room blocked because of
no- shows
- Prepares and checks for VIP’s arrival and escorts guests to rooms.
- Co-ordinates with all departments concerned in order to maintain Front
Office functions properly.
- Operates the front office computer system in order to assist front office
attendants.
- Handles guest complaints and other related problems and reports on
the log book.
Office Manager of the Chairman of iHorizons (Mr. Jassim Mohd Al Mansoori
- Observe and monitor workers' performance to make sure that hotel rules and procedures are being followed.
- Assigns and Approves Duty roster for all Front desk staffs.
- Inspect hotels to gather information and monitor surroundings and decide what needs to be done.
- Communicate with other managers to plan upcoming operations and business plans.
- Make decisions and develop plans for how to manage hotel.
- Schedule work activities and communicate duties and hours to staff. Coach staff on how to do the job and motivate them to finish projects.
- Coordinate front desk staffs' work, and build a team environment.
- Perform general physical activities and administrative tasks when delivering mail or answering phones
- Identify staffs' actions and evaluate whether it meets hotels' standards.
- Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior
- Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
- Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Relation Officers or the guests.
- Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
- Prepares and checks for VIP’s arrival and escorts guests to rooms.
- Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
- Operates the front office computer system in order to assist front office attendants.
- Handles guest complaints and other related problems and reports on the log book.
Duties and responsibilities:
- Created a data base system for the clients’ information.
- Handling customers complains for any issues to reach the customers
satisfaction level.
- Organize, Schedule the training courses, manage training sessions with
instructors &training labs, order Curriculum books for courses &
coordinate with corporate & individual customers for new courses and
services provided by the company by either phone calls & E-mails.
- Compose reports, forms and other materials.
Duties and responsibilities:
- Responsible for day to day finance & accounts operations.
- Perform full sets of accounts and ensure timely closing of accounts,
preparation of monthly MIS report, Salaries, overtime sheet with all data
for all company employees and tickets leave benefits.
Qualifications: -