Digital Solutions Senior Manager
SODIC
Total des années d'expérience :2 years, 3 Mois
- Head of Digital Solutions Division reporting to SODIC CIO.
-Deep participation in SODIC Digital Transformation Journey following mother company Al Dar Abu-Dhabi roadmap.
-Managing Digital Engineering team in various real-estate digital projects: Facility Management, Community Management, Project Portfolio Management. Customer Management Solutions Manager B.TECH for Trade & Distribution Sep 2016-Sep 2022 (6)
-Hand on experience in designing BTECH digital transformation journey in customer interfacing areas \[CX roadmap\] including After Sales Services Automation though Dynamics CRM and Mobile App, Customer Loyalty, Omni Channel & Social Engagement, Surveying solutions and touch points scoring, ongoing Product Catalog Management.
-Managing CRM team, steering & guiding team members, vendors & concerned business departments to achieve Technology goals that are core in organization's strategy.
-Acted as "Business Solutions Analyst" & "Project Technical Lead" in some projects.
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"web and mobile developer" Freelancer "Beside my main job at that time Dec 2011-Jun 2012
-I developed two solutions one web interface for Swiss company & another mobile application for a German company