Emad Mohamed, Technical Support Engineer

Emad Mohamed

Technical Support Engineer

Union Trade

Location
Egypt - Cairo
Education
Diploma, Cyber Security
Experience
1 years, 1 Months

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Work Experience

Total years of experience :1 years, 1 Months

Technical Support Engineer at Union Trade
  • Egypt - Cairo
  • March 2015 to June 2015

Make periodic maintenance for products of the Queue Management Systems and repair any software or hardware damage that occurs to the equipments.

Customer Service Agent at Raya Contact Center
  • Egypt - Cairo
  • June 2014 to March 2015

●Handles customer inquiries from beginning of the inquiry to it’s closing
●Resolves customer complaints & problems aiming for customer satisfaction
●Optimizes customer contact opportunities.
●Employs RCC training skills to:
●Adhere to the call script.
●Adhere to the communication process.
●Maintain AHT.
●Achieve communicates return to Q, short answered calls, and abandoned percentage communicated targets

Education

Diploma, Cyber Security
  • at Information Technology Institute
  • June 2016
Bachelor's degree, Electronics and Communications Engineering
  • at modern academy for engineering and technology
  • July 2012

Specialties & Skills

Penetration Testing
Web Security
Firewalls
Ethical Hacking
IPS, IDS
CCNA Security
Firewalls
Web Security
Microsoft Windows administration

Languages

English
Intermediate
Arabic
Native Speaker