Technical Support Engineer
Union Trade
Total years of experience :1 years, 1 Months
Make periodic maintenance for products of the Queue Management Systems and repair any software or hardware damage that occurs to the equipments.
●Handles customer inquiries from beginning of the inquiry to it’s closing
●Resolves customer complaints & problems aiming for customer satisfaction
●Optimizes customer contact opportunities.
●Employs RCC training skills to:
●Adhere to the call script.
●Adhere to the communication process.
●Maintain AHT.
●Achieve communicates return to Q, short answered calls, and abandoned percentage communicated targets