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إيمان Abdel Karim, Senior Project Manager

إيمان Abdel Karim

Senior Project Manager·Rasan

مصر

ماجستير, Project Management

الخبرة العملية

مجموع سنوات الخبرة: 19 سنوات, 2 أشهر

Senior Project Manager

نوفمبر 2023 - حتى الآن

Rasan

القاهرة، مصر

نوفمبر 2023 - حتى الآن

Is Responsible For:
• Managing the end-to-end delivery process, overseeing project planning, execution, and delivery to ensure on-time and high-quality product releases.
• Defining project scope, objectives, and deliverables in collaboration with senior management and stakeholders.
• Developing comprehensive project plans, including timelines, milestones, and resource allocation.
• Identifying and assessing project risks and developing mitigation strategies.
• Leading cross-functional project teams, including developers, analysts, testers, and consultants.
• Facilitating effective communication and collaboration among team members.
• Acting as the primary point of contact for clients, ensuring their needs and expectations are met.
• Allocating and managing project resources effectively to meet project objectives.
• Regularly communicating project status, risks, and issues to stakeholders and senior management.
• Ensuring project deliverables meet client requirements.
• Continuously evaluating and improving project management processes and methodologies.
• Implementing best practices and lessons learned from previous projects.
• Promoting a culture of continuous improvement and innovation within the project teams.
• Facilitating problem-solving discussions and decision-making to resolve conflicts and roadblocks, ensuring a smooth development process.
• Leading retrospective sessions to evaluate project outcomes, gathering feedback from team members, and identifying areas for improvement.
• Implementing and maintaining quality assurance processes to ensure that software products meet defined standards and specifications.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Senior project manager and Solution delivery manager

مارس 2021 - أكتوبر 2023

Knowledge Net

القاهرة، مصر

مارس 2021 - أكتوبر 2023

Was Responsible For:
• Managing a portfolio of projects to achieve revenue, cost, and customer satisfaction goals.
• Leading, managing, and motivating a large, diverse team of 30+ ICT professionals, including project managers, solution architects, developers, designers, QC engineers, and analysts, to deliver multiple projects.
• Providing mentorship and guidance to junior project managers and team members.
• Conducting performance evaluations and providing coaching and mentoring to team members.
• Communicating with stakeholders to understand project requirements, scope, and timelines.
• Developing and managing project budgets, ensuring cost control and optimal resource utilization.
• Conducting risk assessments and implementing risk mitigation strategies to minimize project delays and cost overruns.
• Monitoring project progress, identifying issues and risks, and developing and executing corrective actions.
• Managing budgets for project-allocated resources.
• Conducting regular financial reviews and reporting on project financial performance.
• Coordinating with cross-functional teams, including product management, engineering, design, and quality assurance, to ensure project goals are met.
• Developing and maintaining strong relationships with key stakeholders, including executives, clients, and vendors.
• Managing client relationships and fostering long-term partnerships.
• Utilizing Agile methodologies to ensure on-time delivery of project milestones.
• Playing the role of Scrum Master, planning for releases and sprints, conducting stand-ups and retrospective meetings.
• Coordinating delivery and implementation on the client side.
• Managing project closure, including extracting lessons learned and obtaining project sign-off.
• Working in parallel with technical heads to define team training objectives based on each employee's qualifications to match job needs.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Senior project manager and service delivery manager

فبراير 2017 - فبراير 2021

IT-Fusion

القاهرة، مصر

فبراير 2017 - فبراير 2021

Was Responsible For:
• Developing and maintaining project plans, budgets, and schedules.
• Managing business development and client relationships.
• Managing project teams and encouraging skill development among team members.
• Providing performance feedback to team members.
• Monitoring and controlling all project activities.
• Managing project closure, including extracting lessons learned and obtaining project sign-off.
• Supervising a technical team of 20 developers, 5 customer service agents, 3 QC engineers, 3 IT engineers, 1 DBA, and 3 account managers.
• Managing the delivery of IT services to multiple clients, ensuring high levels of customer satisfaction and retention.
• Developing and implementing service delivery processes, policies, and procedures, increasing service quality and reducing SLA violations.
• Leading a team of service delivery professionals, including service desk analysts, technical support, and account managers, aligning their performance with business objectives.
• Conducting regular service reviews with clients, identifying areas for improvement, and developing action plans to address service gaps.
• Managing service delivery risks and issues, implementing mitigation strategies to minimize service disruptions.
• Creating and measuring subordinates' monthly KPIs, allowing for periodic updates based on business needs.
• Working in parallel with the HR team to define operations team training objectives based on each employee's qualifications to match job needs.
• Planning and deploying change requests according to pre-defined protocols.
• Handling all operation-related deficiencies that could cause collection delays.
• Playing a role in issuing new contracts by applying historical data and considering work volume and technical issues.
• Creating a methodology to ensure quick responses to logged tickets on the service desk.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Quality Assurance Manager

أكتوبر 2013 - فبراير 2017

IT Fusion Software House

القاهرة، مصر

أكتوبر 2013 - فبراير 2017

Was Responsible For:
• Achieving CMMI Level II.
• Developing IT-Fusion QMS for support processes.
• Fulfilling IT-Fusion QMS for development processes to align with the CMMI model.
• Implementing CMMI practices.
• Training colleagues and instilling a quality-focused culture within the team.
• Developing KPIs (Key Performance Indicators) to optimize staff efforts in meeting company objectives.
• Creating status reports to provide management with deep insights into support activities and to enhance customer communication.
• Establishing a 1st line support department to maximize 2nd line support team productivity.
• Developing a process for customer follow-up using customer-oriented scripts.
• Developing an efficient process for the support team to guarantee minimal response time to logged tickets.
• Establishing an Account Managers department to maintain customer follow-up and represent customers at IT-Fusion.
• Creating and measuring subordinates' monthly KPIs, allowing for periodic updates based on business needs.

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
مراقبة الجودة

Project Manager

يناير 2008 - أبريل 2013

MEIT

القاهرة، مصر

يناير 2008 - أبريل 2013

Was Responsible For:
• Creating and monitoring project plans and maintaining them according to CMMI processes.
• Managing customer project delivery.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
الإدارة

Senior Oracle Developer

نوفمبر 2006 - ديسمبر 2007

MEIT

القاهرة، مصر

نوفمبر 2006 - ديسمبر 2007

Was Responsible For:
• Working as an Oracle developer on an ERP system, specializing in Inventory, Accounts Payable (AP), Accounts Receivable (AR), Purchasing, Cash, and Order Management applications.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

IBSS

أكتوبر 2021

أكتوبر 2021

ماجستير، Project Management

الدانمارك

Zagazig University

مايو 2004

مايو 2004

دبلوم عالي، Computer Science

مصر

Zagazig University

مايو 2002

مايو 2002

بكالوريوس، Communications and electronics

مصر

Skills

Software Quality Assurance
Expert
Software Quality Assurance
Expert
Project Management
Expert
Project Management
Expert
Executive Management
Expert
Executive Management
Expert
EPG
Expert
EPG
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
PROJECT CLOSURE
Expert
PROJECT CLOSURE
Expert
QUALITY ASSURANCE
Expert
QUALITY ASSURANCE
Expert
PLANNING
Expert
PLANNING
Expert
COORDINATING
Expert
COORDINATING
Expert
BOOSTING
Expert
BOOSTING
Expert
INDICATORS
Expert
INDICATORS
Expert
MITIGATION
Expert
MITIGATION
Expert
QUALITY MANAGEMENT SYSTEMS
Expert
QUALITY MANAGEMENT SYSTEMS
Expert
TECHNICAL ASSISTANCE
Expert
TECHNICAL ASSISTANCE
Expert
Software Quality Assurance
Expert
Software Quality Assurance
Expert
Project Management
Expert
Project Management
Expert
Executive Management
Expert
Executive Management
Expert
EPG
Expert
EPG
Expert

اللغات

الانجليزية

متمرّس