Eman AlFares

Supervises management, academic professional staff, classified staff, and/or technical/support staff. May supervise faculty. Performs both direct and indirect supervision through subordinates. Hires, trains, mentors and evaluates employees in the division. Disciplines and recommends dismissal of staff as necessary.
Stays current on regulatory changes to ensure that the College has systems and procedures in place to maintain compliance, as required. Evaluates and communicates the impact of potential legal or regulatory changes on the College.
Plans, organizes, administers, and manages processes and operations related to assigned area(s) of responsibility; interprets and applies federal and state mandated guidelines. Plans, implements, administers, and evaluates related projects and services impacting the college.
Establishes, monitors, evaluates, and modifies processes, procedures, and/or standards, ensuring alignment with the College's mission, values, goals, and objectives, as well as all local, state, and federal laws and regulations.
Serves as a liaison to applicable external agencies, internal departments, and applicable educational institutions representing the College with respect to registration financial aid and/or disability services processes and procedures.
Advises and enforces College policies related to services in assigned Student Affairs divisions.
Maintains a variety of student and program records and information in assigned area of responsibility. Oversees the preparation and maintenance of accurate federal and state statistical reports in assigned area of responsibility. Assists with applicable internal and external audits.
Analyzes, reviews, and oversees the preparation and dissemination of a variety of reports for the College for use and access by students and/or external agencies and institutions.
Develops and facilitates information sessions, presentations, and workshops related to assigned area of Student Affairs.
Develops, plans, implements, and administers organizational goals and objectives.
Participates in developing and administering division budget; implements and allocates resources following budget approval; approves expenditures.
Advises and responds to questions from College departments and external agencies regarding complex issues or policies impacting assigned programs and services.
Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.

1. Receives and provides detailed information and explanations to students. Participates in the organization of admissions and registration. Prepares, examines and verifies admissions and registration session files. Ensures follow-up. Completes and approves forms concerning course or program changes, interdepartmental or inter-university registration, and residency and internship programs.

2. Assists academic advisors in relation to matters such as equivalencies, recognition of courses from other institutions, transfer of credits and probationary status. Prepares and verifies files. Coordinates and schedules student interviews.

3. Informs students in relation to their files. Resolves problems. Ensures the application of academic regulations and deadlines. According to the needs of the unit, prepares residency rotation and other student activity schedules, contacting the necessary officials to coordinate and verify placement.

4. Coordinates application process for awards, scholarships and fellowships. Distributes application forms and provides information on procedures and deadlines. Verifies that student files are complete and, as required, ensures necessary linkage with admissions process.

5. Liaises with students, teaching staff, departments, faculties, services, high schools, CEGEPS, training centers, and university and governmental authorities. Provides explanations related to academic regulations, student records, programs and calendars.

6. Controls enrolment in courses. Compiles information, verifies and updates timetables and calendar entries. Coordinates submission to central scheduling system and acts as a contact person for the unit. Maintains a current file of courses, calendars, programs, students and graduates. Coordinates administrative processes relating to doctoral comprehensive and oral defense examinations and the submission of theses and dissertations.

7. Organizes specific operations with regard to the start of the semester, loan applications, course and residency evaluation, and exam scheduling and invigilation. Prepares timetables and schedules room bookings for unit. Prepares, schedules and books exams for unit.

8. Obtains and compiles grades. Completes and verifies lists of examination results. Selects and adapts the calculation formula according to the grading system given by the professor. Coordinates submission of grades and requests for grade revisions as well as deferred exams. Verifies and corrects transcripts. Identifies and verifies files of graduating students. Prepares for and attends evaluation meetings and follows up as required.

9. Ensures that tuition fees and other student fees are properly assessed. Verifies results of language tests and informs students of course of action in case of failure; follows up on these cases.

10. Identifies and verifies files of graduating students. Prepares forms requesting diplomas and lists of graduating students. Prepares documents for convocation, attends and assists with this event.

11. Maintains filing system and prepares material for archiving. Performs data entry and updating of student files. Resolves related problems.

12. Produces reports and statistics involving the determination of variables, sorting queries and the selection of format.

13. Produces and signs correspondence and instructions related to the duties of the position. Types various documents. Compiles information, updates, formats and edits, for grammar and accuracy, unit publications related to student affairs. Coordinates publication of materials in consultation with appropriate resource persons including maintaining and updating Web pages.

14. Uses word and data processing software. Updates standard computerized applications.

15. Organizes meetings and attends various committees such as the admissions or program committees. Prepares minutes and follows up as required. Provides information to other members of the unit on files for which she/he has specific knowledge and experience.

16. Maintains up-to-date knowledge of current policies, procedures and regulations.

17. Reserves audiovisual equipment and premises for academic purposes.

18. Uses various equipment such as a computer terminal, personal computer, typewriter, calculator, photocopier and fax machine.

19. The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks, which may be performed by an employee whose position has been matched to this generic job description.

-Take student Complaints
-Take decision with Legal Department and Student Affairs Committee in Students Academic and non academic misconducts.
-Suggest improvments on Student handbook.

-Assisting students in their inquiries and needs.
-Performing Orientation for new students.
-Clarifying University and PUC policies for students.
-Submitting students requests for any letters, petitions and schedule changes.
-Working with managment on improving student handbook since I have direct contact with students.
-Helping in the PUC admission period if needed.

Identify cross-sell opportunities during customer interaction.
Consistently deliver quality service to customers to achieve total customer satisfaction.
Assisting customers with their enquiries, escalate/ re-direct problems when appropriate
Assisting customers with their enquiries, escalate/ re-direct problems when appropriate
dealing with cash transactions.
local and international transferes.
ATM services.

Order or obtain materials needed for classes.

Prepare and proctor examinations.

Return assignments to students in accordance with established deadlines.

Schedule and maintain regular office hours to meet with students.

Arrange for supervisors to conduct teaching observations; meet with supervisors to receive feedback about teaching performance.

Help the Professors in their researches and translation projects.