إيمان الماجد

•Maintain Clients Accounts - WAY4 System
• Monitor Retail/Credit payments and duplications / Completed or rejected Applications • Test New Projects, ​User acceptance testing ​(UAT)
• Prepare test scripts
• Control Change Request / Retail Reversal / Merchant Settlements Logs
• Provide support and assistance company wide to all types of enquiries relating to Operations Department
• Cooperate with IT to improve accuracy and automate manual processes.
• Attend General Requests (i.g Reports, Customer Balances, Change requests) • Reconcile Settlements
• Prepare ACH, Payment Sheets and Invoices
• MSF Report
• Prepare operation manual and WAY4 tasks document
• Portfolio report and applications
• Review bank statements, go through documents and benefit reports to assess their credit risk, to accept or Decline candidate’s application

Scoring, Review bank statements and go through documents and benefit report to assess their credit risk, in order to accept or Decline candidate’s application for Taqseet card.

Daily check for duplicate payments made by customers.

Calculating loans for customers. Using financial calculator in the system.

Make collections in order to push customers to pay their installment

Make applications and follow up with customers.

Analyzed various proposals made by organizations and drew conclusions upon them, which were discussed in several meetings.

Examined vocational qualifications that were consulted with client.

Interacting and assisting clients in both English and Arabic language.

After thoroughly understanding the vocational qualifications offered
at Ernst & Young training center, I was able to both explain and correct misconceptions that clients might have had about their area of study.

Helped in invigilating exams and later corrected them and reported the results to candidates and clarified their areas of weakness.

Involved in sending Fee Notes to clients in order to collect receivables.

Attending presentations about organizational induction and networking with various people across the organization.

Coordinating with CMA Tamkeen
(a government funded project aimed for developing Bahraini youth) candidates in determining their progress within the course and receiving their feedback .

Involved in the development of the materials aimed for publicizing the new Online Exam Tool (OET) used for candidates’ exam.
bookings.