إيمان السواعير

• Leading the MEL functions for projects under the Community Empowerment Program (CEP), ensuring day-to-day
monitoring, evaluation, and continuous improvement and learning of projects.
• Developing and implementing MEL frameworks and plans, including measurable indicators to assess project impact.
• Deploying evaluation tools via Kobo Toolbox, managing data collection, cleaning, and analysis to ensure accuracy.
• Conducting field visits, observations, beneficiaries feedback sessions, and key informant interviews (KIIs) to track progress
and ensure compliance with donor standards, using the information management system (IMS) to align with planned
deliverables.
• Analyzing project outcomes using qualitative and quantitative data analysis techniques and creating interactive Power BI
dashboards for data visualization and insights sharing.
• Facilitating learning events to assess projects effectiveness and promote organizational learning.
• Produced bilingual reports (Arabic/English) and contributed to lessons-learned documentation.

• Promoting ACTEDs beneficiary Complaints & Response Mechanism (CRM) by setting up and monitoring CRM
processes, coordinating with field team in conducting awareness sessions with beneficiaries/local authorities/stakeholders.
• Managing and following up on feedback and complaints by receiving, registering, and forwarding cases from CRM and
staff channels, prioritizing urgent/sensitive complaints for rapid action, and ensuring proper escalation to relevant
Accountability colleagues for timely resolution and close-out.
• Producing and contributing to monitoring and analytical reporting (for whole of Syria) by drafting CRM analytical reports
and daily/weekly/monthly mission updates and supporting accurate filing of electronic and hard-copy documentation.
• Ensuring data quality and operational support by entering and cross-checking data in databases when needed.

Accurately entered and verified large volumes of complaints into ACTED database system; Conducted regular data quality checks to identify and correct errors or inconsistencies; Collaborated with team members to ensure data integrity and resolve any discrepancies; Assisted in developing and implementing data entry procedures and guidelines; Maintained confidentiality and security of sensitive information; Responded to inquiries and requests for data from BNFs/Non BNFs.

The Data Annotators main role revolves around working on big amount of Arabic datasets to be labelled and tagged for the machine to be trained on learning human language, emotions and behavior. The machine learns from the annotated data resulting in recognizing similar patterns in new datasets.

• Identifying and annotating structured and unstructured data by labelling named entities (e.g., companies, locations, job
titles, skills) and categorizing data points in line with detailed project guidelines to support high-quality machine learning
and NLP model training.
• Classifying and organizing documents and datasets into predefined categories, ensuring consistency, completeness, and
alignment with annotation schemas across large-scale data collections.
• Transcribing and converting audio and video content into precise text datasets for speech recognition and natural
language processing, maintaining high transcription accuracy and attention to linguistic detail.
• Analyzing and identifying patterns, anomalies, and potential biases within and across datasets by systematically reviewing
labelled data, documenting errors or inconsistencies, and reporting findings to improve data quality and model
performance.

Data Entry is responsible for entering data from various sources and collected from all centers to Data Entry softwares and programs that are developed to UNICEF only. Each of UNICEF’s centers consists of one fully dedicated data entry resource who is responsible for the data he/she processes and is able to access it from any center (specifically from Bayanati system).

• Collecting, consolidating, and organizing data from UNICEF-supported center, ensuring timely compilation of complete
datasets for centralized reporting.
• Entering and updating beneficiary and program data into the Bayanati system with a high level of accuracy, consistency,
and attention to detail, in line with project and donor requirements.
• Verifying and validating data accuracy and completeness by cross-checking records, identifying discrepancies, and
correcting errors to maintain reliable and accessible databases.
• Maintaining and managing structured records to support efficient data retrieval.
• Supporting program monitoring and accountability by adhering to data protection standards, following established data
management procedures, and coordinating with field and project staff to resolve data-related issues promptly.

An Insurance Coordinator works as an intermediate between the patient and the insurance company. Insurance Coordinators are responsible for verifying patient health insurance benefits, communicating with patients, and processing insurance payments.

• Coordinating and liaising between patients, medical departments, and insurance companies to ensure clear
communication, resolve coverage inquiries, and address billing or payment-related issues in a timely and professional
manner.
• Verifying and validating patient insurance eligibility, benefits, and coverage details prior to service delivery, ensuring
compliance with insurer policies and hospital procedures.
• Processing and following up on insurance claims by preparing required documentation, submitting claims accurately, and
monitoring approvals, rejections, and reimbursements.
• Resolving and documenting insurance discrepancies, denied claims, and payment delays through systematic follow-up with
insurers, contributing to improved revenue flow and patient satisfaction.
• Maintaining accurate and confidential insurance and patient records in line with hospital standards, data protection
requirements, and regulatory guidelines