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Eman Elfares, Customer Service Representative

Eman Elfares

Customer Service Representative·U.S. Postal Service,

United Arab Emirates

High school or equivalent, high school graduate

Work experience

Total years of experience: 5 years, 9 months

Customer Service Representative

March 2016 - March 2020

U.S. Postal Service,

New York, United States

March 2016 - March 2020

• Duties: Handled customer service and daily postal operations,
including mail sorting, distribution, inventory management, and
timely delivery services. Maintained high service standards and
received excellent customer feedback.

Company industry:
Public Administration
Job role:
Customer Service and Call Center

Sales Associate

May 2013 - December 2014

1001 Dyckman Smoke Shop,

New York, United States

May 2013 - December 2014

• Duties: Assisted customers with product inquiries and sales transactions,
maintained inventory and store presentation, and supported daily
opening and closing operations.

Company industry:
Tobacco & Smoking Goods
Job role:
Sales

Education

Om Ammar High School

June 1988

June 1988

High school or equivalent, high school graduate

United Arab Emirates

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FILE MANAGEMENT
Intermediate
FILE MANAGEMENT
Intermediate
LOGISTICS MANAGEMENT
Intermediate
LOGISTICS MANAGEMENT
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate
RETAIL SALES
Intermediate
RETAIL SALES
Intermediate

Languages

Arabic

Beginner

English

Beginner

Training and Certifications

Certifications
International Computer Driving License (ICDL)
Cake & Cookies Decoration Certificate