إيمان حماد

• Testing Applications and processes to establish functionality and effectiveness of QNB.
• Determines what modifications are needed after testing.
• Gather and analyze business requirement to deliver better solutions for QNB IB/MB applications.
• Creating documents to outline the proposed changes and the steps involved.
• Collaborate with project managers and cross-functional teams.
• Planning and implementing product testing.
• Reviewing products for defects and errors.
• Regression testing
• Tracking progress on product issue resolutions.

 Team Leader of Quality Management of ISO 9001:2015.
 Certified Internal Auditor Quality Management Systems ISO 9001:2015.
 To manage, maintain and improve on Quality standards. To comply with the
ISO 9001:2015 accreditation and satisfy applicable statutory, regulatory and
organizations requirements.
 To ensure policies, procedures and compliance procedures are adhered to.
 To implement QA and QC processes and procedures in the value stream.
 Responsible for all QA associated communication to include visits, discussions
and improvement opportunities.

•Testing Applications and processes to establish functionality and effectiveness.
•Determines what modifications are needed after testing
•Designs, develops and reviews test processes
•Develops and plans change implementation
•Documents results and observations after inspections and audits
•Working on Arab Public Prosecution Website project initiated by QPP to present information’s and the legalizations of all Arab Public Prosecutions and ease the collaboration between Arab Public Prosecutions members.
•Working on G-CAP ( Documents Generator and Smart Capture Solution) project to control paper consumption and improve the quality of the generated documents by QPP
•Handling Qanoni system for National Legalizations and making sure all the content up to date.
•Handling QPP E-services for Public and Lawyers and Mobile Application.
•Working on FileNet system for Bulletins and monitor the performance of the integration with MOI
•Working on TAWASOL IPAD Application for Search Warrant and Bullitens.
•Worked on Business Intelligence Project dashboards and reports to analyze the organization raw data.
•Working on Data Cleansing project to monitor the performance quality of the data cleansing team.
•Following the standards of ISO-27001 in Information Security Management in all the daily work process.

• Analyze each department’s/Company’s needs and work with the implementers to satisfy it.
• Manage MS AX ERP system.
• Manage MS SharePoint project.
• Coordinate between IT dept. and any other department whenever there’s shared projects.
• Train and support NAS staff on the ERP and SharePoint systems in coordination with the project’s implementer.

• Inspired each and every team member to perform and give their best.
• Determined the duties and responsibilities of individuals in a team.
• Analyzed the individual performance of the team and motivated them to perform even better.
• Analyzing the assigned projects and distributing the tasks to the members as per their area of expertise.
• Reported any problem or fault in the project to the department manager.

• Responsible to coordinate activities between the project manager, team of software developers and clients throughout the project lifecycle.
• Counsel the team of software developers to develop tailor made applications and modules to suit client's requirements.
• Interact with clients to comprehend their needs and note down the features required in the software and their core modules.
• Inspect the functionality and application of the software in terms of client's expectations and find out the deviations or inefficiencies.
• Supervise the implementation of Optimum ERP System and ensure the end user's acquaintance with the software.
• Provide direct support, online or over-phone to the users and developers and resolve their technical queries.
• Plan the project schedules and support the management in implementing each step on time and obtain desired results.
• Suggest up gradation to the existing modules as per the changing client requirements.
• Conduct research, analysis and develop progress reports as per the project needs.

• Plans and manages the implementation of Micros Fidelio Solutions for clients, including configuration, testing, and integration with other data management systems.
• Configures, and tests client software to meet their needs.
• Collaborates with other consultants to determine the most appropriate solutions.
• Delivers on-site client training.
• Establishes and maintains current client relationships.
• Coordinates execution of projects, including management of resources, budget, and schedule.
• Collaborates with Sales Department on scoping for proposals and projects.
• Provide direct support, online or over-phone to the clients and resolve their technical queries.

• Involved in the Pre analysis stage to identify the process and identify the gap, do the configuration of the base Navision Product to the customer’s requirement and identify the gaps and document.
• Client Analysis (identifying the process and identify the gap)
• Configuration of MS Dynamics NAV
• Customers requirement changes
• Identify and document produce and process.
• Proposal activities for potential prospects
• End User training.
• System analysis (Current System of the Client)
• Identify and document Integration points and guide the technical team.

• Assist a team of business analysts and software engineers at a multimillion Oracle ERP system implementation project
• Perform systems analysis and management.
• Design and improve workflow procedures
• Conduct staff training and needs analysis
• Troubleshoot systems and applications identifying and correcting malfunctions and other operational issues
• Carry out all administration matters including, monitoring system performance.
• Assist clients with financial reporting, bookkeeping and regulatory compliance
• Setting up the communication infrastructure to provide effective, efficient interaction with a prescribed user area

• Design an oracle-based database as per the demands of the clients
• Ensure that the databases can be easily accessed and operated by the end users
• Customize the database structure to make it suitable for the applications that are to be run
• Ensure that the storage capacity of the system matches with the user requirements
• Liaise with the database administrator regularly during the development stage
• Establish security protocols to ensure that information is kept safe from threats
• Coordinate with the administrators in installing and configuring the database software.

• Assist the lead developer in his work of designing and developing oracle database
• Draft the technical design documents as per the component's functionality
• Update the existing versions of oracle database with latest versions
• Test the developed software to verify its speed, accuracy and functionality metrics
• Provide ideas while troubleshooting the systems and restoring it to its efficiency levels
• Fine tune the database to make it compatible with the requirements and network