Senior Account Manager - MENA Marketplace at Amazon
Amazon.com
Total years of experience :5 years, 0 Months
Giving customers more of what they want - low prices, vast selection, and convenience to grow
and evolve as a world-class e-commerce platform in Both Marketplaces UAE and Egypt .
Manages day to day business relationship, and proactively and autonomously negotiates costs,
promotional opportunities, and other business inputs with vendors.
Conducts vendor analysis and makes recommendations for initiatives that optimize for business
growth. Maximizes Amazon’s business profitability and selection expansion opportunities.
Uses data to identify trends, opportunities and risks and translate those insights into actions to
drive long-term growth.
Identifies opportunities for systematic process improvement and drives those improvements at
scale.
Responsible for sellers onboarding.
Increasing GMS in Mena region.
Responsible for seller’s PO creation and follow up on the process.
Handling the “Fulfilled by Amazon” & “Selection” Program process with SPS.
Developing and managing high value accounts in the MENA marketplace while executing sales strategies to secure deals that will exceed aggressive account acquisition and output goals related to the Fulfillment by Amazon program.
Analyze customer data and make recommendations in order to maximize the potential of the opportunity.
Developing and managing high value accounts in the MENA marketplace while executing sales strategies to secure deals that will exceed aggressive account acquisition and output goals related to the Fulfillment by Amazon Program .
Welcome customers to obtain information and explain available services.
Cross selling all the bank’s products .
Increasing the branch customer base .
Ensure service excellency .
Contribute to the profitable growth of the bank in line with the strategic guidelines and the bank
policies and procedures .
Perform an outside calls to increase the branch customer base .
Feed the system with all information obtained from customers.
Open all types of accounts (current, savings, time deposit, saving certificates).
Answer Customer inquiries and correct errors.
Presents funds received from customers to the Teller for deposit & obtain receipt for customers
Helps customer complete any application
Receiving complaints from customers & register them & deliver it to the concern person
Solve client’s problems within his/ her responsibility
Handling all inquiry received from clients (position - statements - T/Ds maturity ).
Handled transactions including receiving deposits, processed withdrawals, and answered questions about services.
Open all types of accounts (current, savings, time deposit, saving certificates).
Promote and up-sell bank products and services.
Receive end-user calls/emails.
Answer emergency and non-emergency calls and document important information. In addition,
Guidance of the users to support them in becoming more productive
Support in the development of programs to train the customer on how to properly use the products
Concession of the customers' troubles by recommendation of products, services or procedures
Evaluation of the systems' problems to recommend enhancements.
Keep equipment operational by following established procedures; reporting malfunctions.
Obtain and evaluate all relevant information to handle product and service inquires.
Respond promptly to customer inquiries
Handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle product and service inquires. Promptly
responding to customer queries via email, live chat, video, phone, and social media channels.
Immediately escalating serious complaints or issues that you are not equipped to deal with.
Liaising with colleagues or managers to find the best solutions to customers’ issues.
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Maintaining a polite, helpful, and professional manner at all times.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
MBA Holder
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