customer service dep
TNT Express
Total des années d'expérience :20 years, 4 Mois
promote benchmark CS Management, Quality initiatives and Practices. That support and enhance the achievement of employee motivation, business growth productivity and optimize process effectiveness .
Manage change within the contact center operations (Inbound & Outbound)
Develop and maintain the center’s customer access channels
Implement call center operations strategies and tactics
Manage the center’s real-time responsiveness
Stay current on available technologies and work processes
Work and coordinate with resources planning and quality processes
Work with supervisors/team leaders, analysts and support positions to establish and manage priorities
