Training Supervisor
M. H. Alshaya Company
مجموع سنوات الخبرة :19 years, 6 أشهر
• Develop, Deliver & Facilitate Training courses & materials
• Implement Training & development plans and facilitate a wide variety of training programs that enhance the effectiveness of the workforce to all career levels.
• Conducting weekly orientation session for the new joiners
• Carry out post courses evaluation, monitor and evaluate learning outcomes.
Sales managerat Victoria's Secret Full Assortment along with my responsibilities as Staffing and cash manager in operation dept.
Store Manager of Victoria's Secret Beauty and accessories
• Along with my responsibilities as assistant cash manager and due to some resignations, new tasks have been added to my responsibilities to fill as an Assistant Operation & Staffing Manager.
• Driving results in my area of responsibility by supporting the development and execution of short term action plans and long term strategies.
• Ensures payroll is managed on a daily basis.
• Owns the customer experience and operations of the cash wrap selling zone.
• Analyzes customer experience reports and insights and mobilizes the team accordingly through the Weekly feedback reports.
• Manages and resolves customer relations issues
• Ensures housekeeping and maintenance of total store is executed.
• Manages all activities related to providing a safe working environment.
• Ensures execution and coordination of recruiting, hiring, staffing and on-boarding process for total store.
• Ensures cashwrap associates are trained to maintain cash selling zone standards.
• Ensures sales associates are cross-trained in cash wrap selling zone processes.
• Assists in the execution of administrative tasks to enable the Sales Leadership Team to distort time to the sales floor.
• Creates the weekly schedule and partners with the managers for editing and approval.
• Communicates scheduling and skill gaps to Sales Leadership Team.
• Reviews and tracks cash audits including deposit logs and slips, charge draft requests, out of balance issues and communicate it with finance team.
• Executes packaging inventory, supply orders, damages and testers to standard.
• Updates all standard operating procedure manuals
• Manages compliance of personnel files for all associates
• Executes all physical inventory scheduling, administration and follow up.
• Assists in store opening and closing procedures as necessary
• Updates and manages all bulletin boards
• Reinforces all activities related to providing a safe working environment
• Supports store strategy to reduce shrink.
• Reinforces an awareness of and builds capabilities in loss prevention by fostering a culture of honesty and connecting the link between customer service, associate engagement & Shrink.
Builds a high performance team:
• Sources and screens associate candidates
• Coordinates candidate interviewing process with hiring managers
• Ensures new hire paperwork is completed to standard and entered into the POS system
• Schedules associate on-boarding and partners with Sales Leadership Team to facilitate.
• Manages administration of on-boarding process for all new associates.
• Facilitates new associate touch bases as indicated on the on-boarding process.
• Communicates effectively with Sales Leadership Team, associates and peers.
• Provides feedback on improvement opportunities and any obstacles that hinder execution.
• Arrange with the Learning & Development Dept. all needed Training for the new hire.
• Coaching associate about time management and punctuality in attendance.
• Responsible for Exist interviews with any resigned employee as we appreciate our manpower.
• Sending Weekly Sales reports and highlight opportunities to enhance to achieve our targets and quarter business plan.
Sales Manager at Victoria's Secret Full Assortment and Store Manager in charge of Victoria's Secret Beauty and Accessories
Working as Assistant Cash Manager at Victoria's Secret Full Assortment City Stars, Egypt.
I did the opening of Victoria's Secret Full Assortment City Stars, Egypt.
I got my training for 3 months in H&M City Stars, Egypt.
• We are trained to deliver a Best-in-class, captivating branded customer experience that builds loyalty and enables consistent sales and profit growth
• Leads customer loyalty initiatives by role modeling excellent brand selling behaviors.
• Leads operations of the cash wrap selling zone, including ensuring all cash wrap associates are aware of current promotions.
• Identifies and surfaces price discrepancies and system malfunctions and contacts appropriate support.
• Authorizes customer returns and exchanges as identified by the company procedures.
• Executes register opening and closing processes accurately.
• Leads and trains the utilization of mobile point of sale (MPOS) units during peak times.
• Review and deposit the daily sales amount and finalizing the daily sales and audit report.
• Assists in the observation and training of new cash wrap associates.
• Follow up promotions and free gifts executions on the point of sales.
• Proficient in cash handling financial reporting skills.
• Responsible of the cash wrap associates’ schedule and daily attendance.
• Being aware of Loss Prevention store policy and procedure and following operation rules.
• Coaching the cash wrap associates on regular bases and keeping track of the shoppie checklist in order to achieve our store score and targets.
• Daily & monthly Sales Reports and KPI's tracking for the store.
• Daily attendance and staffing related tasks for all the store employees.
• Recruit, hire, train, evaluate and counsel store employees.
• Schedule, organize and direct assignments.
• Maintain, encourage and possess “ownership mentality”.
• Develop and implement employee performance evaluations and improvement plans (human resources skills)
• Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner.
• Resolve customer problems or complaints by determining optimal solutions (customer service skills).
• Ensure interior and exterior of store is maintained to company standards.
• Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis.
• Provide exceptional customer service and ensure the employees also provide the same level of service.
• Communicate, execute, and manage marketing and merchandising programs.
• Conduct regular staff meetings.
• Ensure employee awareness of safety and emergency procedures.
• Maintain adequate store supplies (purchases and procurement)
• Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.
• Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, price changes, etc.
• Manage speed of service results, controls inventory that is used for service orders, and is responsible for the overall organization and appearance of the service center.
• Order and receive spare parts for service orders, return defective parts.
• Ensure all orders are properly documented (hard and soft copy).
• Responsible for preparation of work schedules.
• Maintaining filing system and stationary wardrobe.
• Handling reconciliation with suppliers at the end of each year.
• Reaching sales targets and increasing profits
• Having the ability to keep my employees motivated, resolve conflicts and make hard decisions for the employees.
• Having the ability to make right, hard and fast decisions whether i am dealing with employees, customers or vendors.
• Plan store layouts or design displays.
• Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
• Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
• Develop or implement product and store marketing strategies, including advertising campaigns, sales promotions, facebook page, published magazines and flyers.
• Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Thinking creatively, developing, designing, or creating new ideas, relationships, products, including artistic contributions.
*Handling all issues related to the GM office (beside my duties as Executive Secretary for the Financial Director) this nomination was due to my well known dedication, professionalism in doing my job, my expertise, intelligence, being a very active employee and my ability to work under pressure and any circumstance without losing focus.
*Perform all duties of secretarial nature.
*Responsible for providing all types of secretarial and administration support for Director
*Support and coordinate with other staff within the department to ensure an effective and smooth office operation
*Receiving Emails, contracts, memos from other Dept.
* Receiving checks from treasury to revise also bank letters and transfers.
* Receiving payments vouchers and journal entries to be signed
*Maintaining all business correspondences and filing the same systematically.
*Keep track of all office stationary, office supplies.
* Receiving invoices from suppliers daily and deliver them to account payable section.
* Taking appointments and arrange for meetings.
* Taking meeting minutes and arrange meeting agenda.
* Handling reconciliation with suppliers at the end of each year.
* Handling all the dept. Incoming and outgoing Faxes
* Receiving custody settlements from all dept. and distribute them to concerned sections.
• Executive secretary in the head office of the company for 1 year.
• Manager of Gerber textile technology’s department with engineers under my work command for 2 year.
• Executive assistant for the chairman of the company 1year
* Over all degree is Very good with honor * Graduation project degree : very good * Additional studies: pre- master studies 2007-2008 with very good degree * I won many prizes in the field of art , the last prize was the "first place" in the festival of Helwan's university of Art for specialized faculties 2007 and last year i won the " second place" in the same festival .
