Eman Maslamani

• Managed end-to-end order fulfillment, from confirmation to final delivery.
• Coordinated with suppliers and delivery partners to ensure product availability and
on-time shipments.
• Monitored inventory levels and arranged timely stock withdrawals.
• Tracked shipments, resolved delivery issues, and ensured customer satisfaction.
• Processed shipping-related invoices and transactions using SAP ERP.
• Maintained accurate system updates and data integrity across logistics platforms.
• Handled high-volume orders while ensuring accurate invoicing and delivery
schedules.

• Supported sales operations by managing customer inquiries, quotations,
and lead follow-ups.
• Built and maintained strong customer relationships to enhance
satisfaction and repeat business.
• Collaborated with internal teams to improve workflows and service
quality.
• Maintained accurate records and communicated with customers via
phone, chat, and email in line with company policies.

• Delivered friendly and professional customer service, resolving inquiries
and complaints effectively.
• Handled high-volume outbound sales calls while meeting and exceeding
performance targets.

• Delivered structured French language lessons using digital tools and
educational platforms.
• Supported students by addressing learning needs and fostering an
engaging classroom environment.