Eman Omran

- Assist with all internal and external HR related matters.
- Participate in developing organizational guidelines and procedures.
- Recommend strategies to motivate employees.
- Assist with the recruitment process by identifying candidates, conducting
reference checks and issuing employment contracts.
- Investigate complaints brought forward by employees.
- Coordinate employee development plans and performance management.
- Design and update job descriptions
- Craft recruiting emails to attract passive candidates
- Screen incoming resumes and application forms
- Interview candidates (via phone, video and in-person)
- Provide shortlists of qualified candidates to hiring managers
- Send job offer emails and answer queries about compensation and
benefits

- Follow up with second line of support to make sure that all escalated problems will be solved in the appropriate time.
- Provide customer with appropriate options/right suggestion.
- Respond and solve all internet customer inquiries regarding all internet Service and provide an end-to-end ownership to these inquiries till closure.
- Coordinate with customers to assist them with any questions or issues arising from their use of internet service and relative hardware.
- Take the ownership of escalated service requests through problem resolution
for the benefit of internet customers.
- Ensure elimination of wrong transactions that leads to financial negative impact.
- Own all customer inquiries regarding internet till closure and post resolution
call to ensure customer satisfaction and close case.
- Handle escalated calls from either the call center or directly from the customers to an outcome of maximum customer satisfaction.
- Conduct outbound calls to customer problems received from call center /
corporate agents to ensure solving the customer problem according to the
Service Level Agreements.

- Handle all incoming/outgoing calls of the call center.
- Provide follow up, occasional campaigns and call backs blended with normal
inbound calls.
- Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
- Communicate with other Customer Service sub-divisions to answer all
relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound & Save Initiatives…etc).
- Achieve the requested staffed time on a daily basis to minimize lost call rate.
- Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending training….etc).
- Escalate problems, report suspected fraud and provides relevant feedback to the right channels.

- Assist with all internal and external HR related inquiries or requests.
- Maintain both hard and digital copies of employees' records.
- Assist with the recruitment process by identifying candidates, performing
reference checks and issuing employment contracts.
- Assist with performance management procedures.
- Schedule meetings, interviews, HR events and maintain agendas.
- Coordinate training sessions and seminars.
- Perform orientations and update records of new staff.
- Produce and submit reports on general HR activity.
- Assist with payroll and adhoc HR projects.
- Support other assigned functions.
- Keep up-to-date with the latest HR trends and best practice

- Assist in various HR tasks including new hires, employee inquiries, and update HR related reports.
- Source candidates and schedule interviews.
- Prepare the Employment Contract as per the approved proposals and create
personnel files with full documentation.
- Assist in the induction of new comers in the organization.
- Assist in the preparation of the monthly payroll cycle and act as back-up.
- Maintain all employee records and assist in the administration of benefits according to the Employee Handbook.
- Assist in the preparation of the final settlement calculation and preparation of
final declaration and separation check list.
- Assist in all employee relations activities (Year end parties, family day, etc).
- Discuss, report and keep records of incidents.
- Assist in the coordination of all training administration.
- Organize and maintain notice boards and circulate all internal communication publications.