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ايمان  عادل, Receptionist cum Executive Secretary

ايمان عادل

Receptionist cum Executive Secretary ·international Development Bank for Investment and Finance

الإمارات العربية المتحدة

بكالوريوس, Law

الخبرة العملية

مجموع سنوات الخبرة: 14 سنوات, 9 أشهر

Receptionist cum Executive Secretary

أكتوبر 2022 - حتى الآن

international Development Bank for Investment and Finance

دبي، الإمارات العربية المتحدة

أكتوبر 2022 - حتى الآن

Job Duties:
• Welcomes visitors when they arrive for appointments and taking the phone
calls directed to the Executive Office.
• Provides administrative support including filing and retrieving documents.
Booking flight & Hotel accommodation to Management in case of any abroad
events and conferences.
• Attending with my Boss and the management team the abroad events and
conferences to assure a smooth stay and successful participating.
• Maintains appointment schedules, prepare routine correspondence and
relieving Director of minor business and administrative detail.
• Deals effectively and efficiently with queries, ensuring confidentiality, while
offering the best possible client care employees and clients.
• Maintain executive’s agenda and assist in planning appointments, board
meetings, conferences etc.
• Attend meetings and keep minutes.
• Receive and screen phone calls and redirect them when appropriate.
• Handle and prioritize all outgoing or incoming correspondence (e-mail,
letters, packages etc.).
• Make travel arrangements for Executive Board.
• Handle confidential documents ensuring they remain secure.
• Coordinates and arranges tasks as required by the Executive Board.
• Organizes and schedules online meetings.
• Order stationery required by the office.
• Schedules and track department vacations.
• Resolves routine, day-to-day administrative issues.
• Performs any other tasks as required by the Executive Board or Management
Team.

مجال الشركة:
البنوك
الدور الوظيفي:
إدارية

Executive Assistant

أكتوبر 2019 - يناير 2022

Tetra Pak Ltd. Multinational Company

دبي، الإمارات العربية المتحدة

أكتوبر 2019 - يناير 2022

Job Duties:
Oct. 2019 — Present
 Welcomes visitors when they arrive for appointments and taking the phone calls directed to the Executive Office.
 Provides administrative support including filing and retrieving documents. Booking flight & Hotel accommodation to Management in case of any abroad events and conferences.
 Attending with my Boss and the management team the abroad events and conferences to assure a smooth stay and successful participating.
 Maintains appointment schedules, prepare routine correspondence and relieving Director of minor business and administrative detail.
 Deals effectively and efficiently with queries, ensuring confidentiality, while offering the best possible client care employees and clients.
 Maintain executive’s agenda and assist in planning appointments,
board meetings, conferences etc.
 Attend meetings and keep minutes.
 Receive and screen phone calls and redirect them when appropriate.
 Handle and prioritize all outgoing or incoming correspondence (e-mail,
letters, packages etc.).
 Make travel arrangements for Executive Board.
 Handle confidential documents ensuring they remain secure.
 Coordinates and arranges tasks as required by the Executive Board.
 Organizes and schedules online meetings, by using the Webex, Teams,
& Slido features
 Order stationery required by the office.
Schedules and track department vacations.
 Resolves routine, day-to-day administrative issues.
 Performs any other tasks as required by the Executive Board or
Management Team.
Achievements:
 Employee of the month recognition Certificate & Award (Jewel Award 2014 at The Oberoi Hotel, Dubai. UAE)
 Employee of the month recognition certificate & Award for the years 2015, 2016 & 2017 (at Azizi Developments LLC, Dubai. UAE)

مجال الشركة:
1361
الدور الوظيفي:
إدارية

Executive Secretary to Chairman Office/CEO

ديسمبر 2015 - يونيو 2019

Azizi Developments LLC

دبي، الإمارات العربية المتحدة

ديسمبر 2015 - يونيو 2019

• Welcomes visitors when they arrive for appointments and taking the phone calls directed to the Executive Office.
• Provides administrative support including filing and retrieving documents; maintains appointment schedules, prepares routine correspondence and relieving Director of minor business and administrative detail.
• Deals effectively and efficiently with queries, ensuring confidentiality, while offering the best possible client care employees and clients.
• Maintain executive’s agenda and assist in planning appointments, board meetings, conferences etc.
• Attend meetings and keep minutes.
• Receive and screen phone calls and redirect them when appropriate.
• Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.).
• Make travel arrangements for Executive Board.
• Handle confidential documents ensuring they remain secure.
• Coordinates and arranges tasks as required by the Executive Board.
• Organizes and schedules meetings.
• Orders stationery required by the office.
• Schedules and track department vacations.
• Resolves routine, day-to-day administrative issues.
• Performs any other tasks as required by the Executive Board or Management

مجال الشركة:
العقارات
الدور الوظيفي:
إدارية

Receptionist/Guest Relation-Front Office Dept.

أبريل 2013 - ديسمبر 2015

The Oberoi Hotel

دبي، الإمارات العربية المتحدة

أبريل 2013 - ديسمبر 2015

Major Job Responsibilities:

• Welcome guests during check-in and giving a found farewell to guest while checkout.
• Handling guest complaints and concerns in an efficient and timely manner.
• Overseeing VIP guests, arrivals and departures.
• Coordinating and multi-tasking job duties in a busy environment.
• Should possess detailed information about the Hotel, city as well as the competition.
• Detailed information regarding arrivals and room requirements.
• Have up to date information on daily room occupancy
• Providing excellent customer service as per hotel standards.
• Greeting guests as they enter and exit the hotel.
• Providing information regarding the Hotel, town attractions, activities etc.
• Check on VIP reservations, complete their pre-registration formalities.
• Allocate rooms to all arriving guests.
• Maintain up-to date information on room rates, current promotions, offers and packages
• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
• Co-ordinate with housekeeping for clearing of rooms.
• Collect Guest feedback during guest departure along with his likes and dislikes.
• Perform basic cashier activities as and when required.
• Maintain guest lockers for safe custody.
• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
• Give proper and complete handover to the next shift.
• Strong organization time management skills.
• Attention to detail.
• Focused and a team player.
• Positive attitude and outgoing personality is essential.
• Personable, enthusiastic, self-motivated and able to work independently.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Receptionist

نوفمبر 2011 - مارس 2013

Concord El Salam Hotels & Resort

شرم الشيخ، مصر

نوفمبر 2011 - مارس 2013

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Receptionist (Front Office dept.)

أبريل 2011 - أكتوبر 2011

Reef Oasis Blue Bay Resort & Spa

شرم الشيخ، مصر

أبريل 2011 - أكتوبر 2011

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Receptionist

أكتوبر 2010 - مارس 2011

Novotel Hotel

القاهرة، مصر

أكتوبر 2010 - مارس 2011

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

التعليم

Cairo University

يونيو 2010

يونيو 2010

بكالوريوس، Law

مصر

المعدل التراكمي (نسبة مئوية): 88%

المعدل التراكمي (نسبة مئوية): 88%

Bachelor Degree of Law General Law
عرض المرفق

Skills

Customer Service
Expert
Customer Service
Expert
reception
Expert
reception
Expert
Secretarial
Expert
Secretarial
Expert
Administrative
Expert
Administrative
Expert
Executive Secretary
Expert
Executive Secretary
Expert
CONFIDENT
Expert
CONFIDENT
Expert
MS OFFICE
Expert
MS OFFICE
Expert
OFFICE ASSISTANT
Expert
OFFICE ASSISTANT
Expert
OPERA
Expert
OPERA
Expert
RECEPTIONIST
Expert
RECEPTIONIST
Expert
communication Skills, Language Skills, time management Skills, Orgnizing skills
Expert
communication Skills, Language Skills, time management Skills, Orgnizing skills
Expert
office manager
Expert
office manager
Expert
Order
Expert
Order
Expert
Typing
Expert
Typing
Expert
Mail
Expert
Mail
Expert
Materials
Expert
Materials
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Office Administration
Expert
Office Administration
Expert
Quotations
Expert
Quotations
Expert
Minutes
Expert
Minutes
Expert
Office Work
Expert
Office Work
Expert
Customer Service
Expert
Customer Service
Expert
reception
Expert
reception
Expert
Secretarial
Expert
Secretarial
Expert
Administrative
Expert
Administrative
Expert
Executive Secretary
Expert
Executive Secretary
Expert

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس