MIS Analyst
Vodafone Egypt
مجموع سنوات الخبرة :12 years, 7 أشهر
Providing Periodic and Ad Hoc reports and interactive dashboards to Vodafone Global Enterprise Customers using various of tools including SAP Business Objects, Microsoft Reporting Services, Microsoft Excel, Excelsius and Qlikview
Siebel CRM:
- Maintaining Siebel Application through monitoring & performing required health checks & reports.
- Achieving business needs by remodeling current workflows or processes to meet business needs.
- Handling daily customer care SRs.
TIBCO:
- Managing the integration between Siebel & TIBCO
- Monitoring other applications processes & traffic.
- Using TIBCO logs in reporting for error trends.
ITI's 9 month Scholarship