General Manager
MBUZZ
Total years of experience :21 years, 10 Months
• Set and implement the directions for the company and oversees the operations and the development of the Company.
• Report on the companies’ performance and is accountable to the Board of Directors for the overall performance of the company (financial & non-financial).
• Lead the development and update of the companies’ yearly strategic plan and budget and presents them to Board of Directors for approval.
• Execute the strategies approved by the Board of Directors.
• Lead the periodic assessment of whether the mission is being fulfilled and whether it needs amendment in order to achieve the company’s vision.
• Develop and supervise the implementation of operational policies and procedures supporting the companies stated strategies and objectives.
• Disseminate the companies’ values and culture throughout the organization.
• Interface with the group CEO and the companies Business Development Manager, and Operations Support Manager for all activates related to the he execution of the company’s Strategy
• Coordinate with the financial officers for all activities related to finance and treasury.
• Interacts with the Business Development Manager, Telecommunication Manager, construction Manager and Operations support Manger for managing the companies’ day-to-day activities.
• Lead and manage all operations department managers and supervisors.
• Recruit, hire, and develop supervisory management and employees as appropriate.
• Contribute to strategic planning and business reviews and prepare and complete associated action plans.
• Prepare financial budgets annually working collaboratively with Sales to accurately incorporate forecast assumptions with known and expected performance levels.
• Demonstrate ownership of P&L performance of Operations including regular analysis of variances coupled with the development.
• Ultimately meet or exceed operations-related budget targets.
• Instill and promote a culture of continuous improvement in which all employees are empowered to identify and improve operational issues to maximize profitability, service quality and safety.
• Provide clear and constructive communication to all direct reports on a regular basis.
• Actively contribute to CAPEX initiatives including the design considerations, vendor selection, technology transfer and project management of implementation.
• Contribute to contract negotiation and pricing decisions along with the director of sales and our procurement professionals.
• Oversee the measurement of vendor performance including pricing, rebates, and service levels.
• Review and approve all operational invoices and ensure they are submitted for payment.
• Intervene as the senior company representative when there are customer issues.
• Ensure all FLM related faults fixed as per the agreed SLA with customer.
• Ensure the Preventive Maintenance carried out as per the agreed schedule in line with
the agreed SLA with customer.
• Contact field technicians and follow up all escalated problems that require on-site human intervention.
• Guide and support Field Technicians when performing corrective maintenance.
• Escalate “not possible to solve” problems to BO Engineers.
• Supervise and manage Ericsson’s partner for FLM work.
• Generate FLM performance reports on weekly & monthly basis
.
• Operational Management for the end-to-end operations activities delivery (1st & 2nd line operations, Customer Problem Management, Service & Resource Fulfillment and Field services, Content Preparation, and Content Delivery and Distribution) towards the
specific customer.
• Delivery performance Management. Based on the contractual SLA, establishes the WLA between the MSIP and the operations delivery units, and manages the operations activities delivery performance.
• Manage customer networks, Broadcast and IS/IT performance reporting to the customer based on the operational reports.
• Coordinate and facilitate the operational interface between operational delivery units and the customer’s retained organization (ex. Customer care center) required to fulfill the SLA, establishing OLA (Operational Level Agreements) whenever necessary
• Responsible for project scope, schedule, and cost control.
• Ensured successful and timely installations.
• Developed personnel policies and procedures.
• Improved cost control by eliminating needless expenses.
• Oversaw the ordering, PO approval process and installation of the network equipment.
• Created monthly financial forecasts and monthly status reports.
• Successfully managed Project Life Cycle and processes and initiated solutions for reducing cost.
• Coordinated project and ensured compliance with estimated costs and timelines.
• Manage sites deployment activities including all the services delivery milestones.
• Managing service providers to deliver the SOW as per the project time plan.
• Ensure that the agreed implementation schedules and guidelines are followed and enforced.
• Submitting regular daily/weekly/monthly progress data to the operations manager.
• Attend internal coordination and progress meetings, providing updates as needed.
• Ensure that quality of the service providers work is within Ericsson standards by having Weekly/bi- weekly calls with ASP and having sites audited with quality auditors.
• Maintain a good working relationship with the customer representatives and all the project stakeholders.
• Coordinate the activities and ensure that all disciplines directly involved in the project are in line with the project goals and objectives.
• Ensure to maintain proper inventory records for all the equipment deployment.
• Responsible to maintain daily all project milestone data in the tool of record (Continuous or Site Handler).
• Ability to guide on-site and remote technical teams toward quick resolution.
• Responsible for project scope, schedule, and cost control.
• Ensured successful and timely installations.
• Developed personnel policies and procedures.
• Improved cost control by eliminating needless expenses.
• Oversaw the ordering, PO approval process and installation of the network equipment.
• Created monthly financial forecasts and monthly status reports.
• Successfully managed Project Life Cycle and processes and initiated solutions for reducing cost.
• Coordinated project and ensured compliance with estimated costs and timelines.
• Manage sites deployment activities including all the services delivery milestones.
• Managing service providers to deliver the SOW as per the project time plan.
• Ensure that the agreed implementation schedules and guidelines are followed and enforced.
• Submitting regular daily/weekly/monthly progress data to the operations manager.
• Attend internal coordination and progress meetings, providing updates as needed.
• Ensure that quality of the service providers work is within Ericsson standards by having Weekly/bi- weekly calls with ASP and having sites audited with quality auditors.
• Maintain a good working relationship with the customer representatives and all the project stakeholders.
• Coordinate the activities and ensure that all disciplines directly involved in the project are in line with the project goals and objectives.
• Ensure to maintain proper inventory records for all the equipment deployment.
• Responsible to maintain daily all project milestone data in the tool of record (Continuous or Site Handler).
• Ability to guide on-site and remote technical teams toward quick resolution.
• Responsible for project scope, schedule, and cost control.
• Ensured successful and timely installations.
• Developed personnel policies and procedures.
• Improved cost control by eliminating needless expenses.
• Oversaw the ordering, PO approval process and installation of the network equipment.
• Created monthly financial forecasts and monthly status reports.
• Successfully managed Project Life Cycle and processes and initiated solutions for reducing cost.
• Coordinated project and ensured compliance with estimated costs and timelines.
• Manage sites deployment activities including all the services delivery milestones.
• Managing service providers to deliver the SOW as per the project time plan.
• Ensure that the agreed implementation schedules and guidelines are followed and enforced.
• Submitting regular daily/weekly/monthly progress data to the operations manager.
• Attend internal coordination and progress meetings, providing updates as needed.
• Ensure that quality of the service providers work is within Ericsson standards by having Weekly/bi- weekly calls with ASP and having sites audited with quality auditors.
• Maintain a good working relationship with the customer representatives and all the project stakeholders.
• Coordinate the activities and ensure that all disciplines directly involved in the project are in line with the project goals and objectives.
• Ensure to maintain proper inventory records for all the equipment deployment.
• Responsible to maintain daily all project milestone data in the tool of record (Continuous or Site Handler).
• Ability to guide on-site and remote technical teams toward quick resolution.
• Responsible for project scope, schedule, and cost control.
• Ensured successful and timely installations.
• Developed personnel policies and procedures.
• Improved cost control by eliminating needless expenses.
• Oversaw the ordering, PO approval process and installation of the network equipment.
• Created monthly financial forecasts and monthly status reports.
• Successfully managed Project Life Cycle and processes and initiated solutions for reducing cost.
• Coordinated project and ensured compliance with estimated costs and timelines.
• Manage sites deployment activities including all the services delivery milestones.
• Managing service providers to deliver the SOW as per the project time plan.
• Ensure that the agreed implementation schedules and guidelines are followed and enforced.
• Submitting regular daily/weekly/monthly progress data to the operations manager.
• Attend internal coordination and progress meetings, providing updates as needed.
• Ensure that quality of the service providers work is within Ericsson standards by having Weekly/bi- weekly calls with ASP and having sites audited with quality auditors.
• Maintain a good working relationship with the customer representatives and all the project stakeholders.
• Coordinate the activities and ensure that all disciplines directly involved in the project are in line with the project goals and objectives.
• Ensure to maintain proper inventory records for all the equipment deployment.
• Responsible to maintain daily all project milestone data in the tool of record (Continuous or Site Handler).
• Ability to guide on-site and remote technical teams toward quick resolution.
• Responsible for project scope, schedule, and cost control.
• Ensured successful and timely installations.
• Developed personnel policies and procedures.
• Improved cost control by eliminating needless expenses.
• Oversaw the ordering, PO approval process and installation of the network equipment.
• Created monthly financial forecasts and monthly status reports.
• Successfully managed Project Life Cycle and processes and initiated solutions for reducing cost.
• Coordinated project and ensured compliance with estimated costs and timelines.
• Manage sites deployment activities including all the services delivery milestones.
• Managing service providers to deliver the SOW as per the project time plan.
• Ensure that the agreed implementation schedules and guidelines are followed and enforced.
• Submitting regular daily/weekly/monthly progress data to the operations manager.
• Attend internal coordination and progress meetings, providing updates as needed.
• Ensure that quality of the service providers work is within Ericsson standards by having Weekly/bi- weekly calls with ASP and having sites audited with quality auditors.
• Maintain a good working relationship with the customer representatives and all the project stakeholders.
• Coordinate the activities and ensure that all disciplines directly involved in the project are in line with the project goals and objectives.
• Ensure to maintain proper inventory records for all the equipment deployment.
• Responsible to maintain daily all project milestone data in the tool of record (Continuous or Site Handler).
• Ability to guide on-site and remote technical teams toward quick resolution.
• Responsible for project scope, schedule, and cost control.
• Ensured successful and timely installations.
• Developed personnel policies and procedures.
• Improved cost control by eliminating needless expenses.
• Oversaw the ordering, PO approval process and installation of the network equipment.
• Created monthly financial forecasts and monthly status reports.
• Successfully managed Project Life Cycle and processes and initiated solutions for reducing cost.
• Coordinated project and ensured compliance with estimated costs and timelines.
• Manage sites deployment activities including all the services delivery milestones.
• Managing service providers to deliver the SOW as per the project time plan.
• Ensure that the agreed implementation schedules and guidelines are followed and enforced.
• Submitting regular daily/weekly/monthly progress data to the operations manager.
• Attend internal coordination and progress meetings, providing updates as needed.
• Ensure that quality of the service providers work is within Ericsson standards by having Weekly/bi- weekly calls with ASP and having sites audited with quality auditors.
• Maintain a good working relationship with the customer representatives and all the project stakeholders.
• Coordinate the activities and ensure that all disciplines directly involved in the project are in line with the project goals and objectives.
• Ensure to maintain proper inventory records for all the equipment deployment.
• Responsible to maintain daily all project milestone data in the tool of record (Continuous or Site Handler).
• Ability to guide on-site and remote technical teams toward quick resolution.
• Maintain our QASIS (Quality Assurance System Implementation Services) Database.
• Creating assessment tool for implementation management.
• Collaborate closely with network operations customer delivery programs and overall business to set up a quality management framework.
• Ensure that quality management is understood and effectively deployed throughout the business.
• Identify and drive continuous quality improvements in process, methods, and tools.
• Plan, develop and provide relevant quality related training.
• Supervise and report on quality performance with measurement against set indicators.
• Ensure delivery quality of execution and first time right (FTR) in Circle.
• Implement quality in circle through audits, performance monitoring & governance with suppliers.
• To ensure execution and coordination of internal and external audits, assessments, and inspections.
• Ensure all FLM related faults fixed as per the agreed SLA with customer.
• Ensure the Preventive Maintenance carried out as per the agreed schedule in line with
the agreed SLA with customer.
• Contact field technicians and follow up all escalated problems that require on-site human intervention.
• Guide and support Field Technicians when performing corrective maintenance.
• Escalate “not possible to solve” problems to BO Engineers.
• Supervise and manage Ericsson’s partner for FLM work.
• Generate FLM performance reports on weekly & monthly basis
.
• Operational Management for the end-to-end operations activities delivery (1st & 2nd line operations, Customer Problem Management, Service & Resource Fulfillment and Field services, Content Preparation, and Content Delivery and Distribution) towards the
specific customer.
• Delivery performance Management. Based on the contractual SLA, establishes the WLA between the MSIP and the operations delivery units, and manages the operations activities delivery performance.
• Manage customer networks, Broadcast and IS/IT performance reporting to the customer based on the operational reports.
• Coordinate and facilitate the operational interface between operational delivery units and the customer’s retained organization (ex. Customer care center) required to fulfill the SLA, establishing OLA (Operational Level Agreements) whenever necessary
• Responsible for project scope, schedule, and cost control.
• Ensured successful and timely installations.
• Developed personnel policies and procedures.
• Improved cost control by eliminating needless expenses.
• Recruited and trained installation team
• Oversaw the ordering, PO approval process and installation of the network equipment.
• Created monthly financial forecasts and monthly status reports.
• Successfully managed Project Life Cycle and processes and initiated solutions for reducing cost.
• Coordinated project and ensured compliance with estimated costs and timelines.
• Coordinating engineers & technicians for installation, commissioning, and acceptance.
• Supporting teams technically during installation & Integration:
• BBS 2216 Ericsson Power system.
• Ericsson traffic node.
• Ericsson RBS cabinet 2216.
• Directly reporting to the implementation manager of the operator.
• Taking care of all material needed and ordered for sites from the warehouse.
• Coordinating engineers & technicians for installation, commissioning, and acceptance.
• Supporting teams technically during installation & Integration:
• BBS 2216 Ericsson Power system.
• Ericsson traffic node.
• Ericsson RBS cabinet 2216.
• Directly reporting to the implementation manager of the operator.
• Taking care of all material needed and ordered for sites from the warehouse.
• Installation and Integration for Ericsson RBS such as 2G RBS, 3G RBS, Micro RBS, Out-door RBS.
• Installing Ericsson Microwave equipment and supervise the alignment.
• Troubleshooting & maintenance for both Ericsson BTS & Microwave links.
• Integration and commissioning for Ericsson DXX Systems.
• Installation, testing, commissioning, and upgrading of Ericsson Microwave links.
• Installation and integration for Ericsson RBS.
• Ericsson traffic node Microwave Links: 2p, 6p & 20p AMM.
• Responsible about solving a RF field problem like drop calls, low availability, SDCCH drop.
• Program : Telecommunications • Start Date : September 1997 • Graduation Date : May 2002 • Education Level : Bachelor's Degree • Grade : Very Good